Keith Joyce
Mayodan,NC
Summary
Adaptable professional with 14 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the Assistant Manager role. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
12
12
years of professional experience
Work History
Store Manager
Circle K
Greensboro, NC
04.2022 - Current
- Resolved customer complaints in a timely manner.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored employee performance and identified performance gaps for corrective action.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Established customer service standards and monitored staff compliance.
- Updated and maintained store signage and displays.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delegated work to staff, setting priorities and goals.
Store Manager
Dollar General
Maydoan, North Carolina
09.2021 - 04.2022
- Set sales targets and budgets for team leads and employees to follow
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Interviewed and hired prospective employees according to team needs
- Implemented loss prevention strategies, alleviating shrink
- Tracked store inventory and ordered new products to prevent shortages
- Met with suppliers to negotiate product prices and coordinate delivery schedules
- Demonstrated and supported continuous improvement and growth mindset.
Digital Coach
Walmart
NORTH CARLINA
09.2020 - 09.2021
- Performed activities that supported team and specific metrics, such as participating in community outreach activities, meeting with store representatives and appearing at store events
- Explained and enforced safety rules and regulations
- Chose team members for select shifts based off performance metrics
- Provided training direction, encouragement, motivation and evaluations for direct subordinates
- Monitored metrics and helped support the business through monthly P&L reviews and staffing metrics
- Developed a plan to help improve overall CFF (Clean, Fast and Friendly) metrics for areas supported
- Hired, supervised and worked with extended supporting staff.
Frontend Coach
Walmart
NORTH CAROLINA
06.2018 - 09.2020
- Explained and enforced safety rules and regulations for the Frontend and Parking Lot both for Customers and Associates
- Provided training direction, encouragement, motivation and evaluation for direct subordinates
- Helped promote 2 direct reports to salaried managers under leadership role
- Monitored metrics and helped support the business through monthly training on financial services
- Led the market on Credit Card applications for a fiscal year
- Directly supervised over 50 associates for direct area but was selected as Manager on Duty to oversee overall store associates upwards of 250-300 associates.
Assistant Manager
Walmart
NORTH CAROLINA
03.2015 - 06.2018
- Organized company merchandise and displays to increase brand awareness and product sales
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Tracked store inventories and replenished products according to demand
- Interviewed potential job candidates and made hiring recommendations to store manager
- Developed training plans and documentation to train staff
- Maintained frequent interaction with fellow management to measure goal achievement and determine areas of improvement within area of responsibility as well total box.
Department Manager
Walmart
Mayodan, NORTH CAROLINA
06.2012 - 03.2015
- Conducted disciplinary action and performance counseling, resulting in decreased performance or policy violations
- Analyzed department performance and defined actions required to achieve business objectives
- Delivered excellent customer service, driving quality shopping experiences
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization
- Collaborated with cross-functional teams and department managers to optimize sales
- Met or exceeded operating standards for brand consistency
- Followed loss prevention and risk management guidelines, resulting in enhanced safety and security
- Promoted and supported activities designed to strengthen and improve morale and teamwork, improving overall work environment.
Education
High School Diploma -
MCMICHAEL HIGH SCHOOL
06.2005
Skills
- Time Management
- Development and Training
- Effective Communication Skills
- Store Merchandising
- Risk Management
- Customer Service Management
- Loss Prevention
- Team Development
- Talent Recruitment
- Shift Scheduling
- POS Systems
- Payroll Management
- Employee Training
- Retail Inventory Management
- Operational Budgeting
- Supply Ordering
- Multitasking and Organization
- Problem-Solving
- Employee Terminations
- Leading Staff Meetings
- Cash Management
- Team Leadership
References
References available upon request
Timeline
Store Manager
Circle K
04.2022 - Current
Store Manager
Dollar General
09.2021 - 04.2022
Digital Coach
Walmart
09.2020 - 09.2021
Frontend Coach
Walmart
06.2018 - 09.2020
Assistant Manager
Walmart
03.2015 - 06.2018
Department Manager
Walmart
06.2012 - 03.2015
High School Diploma -
MCMICHAEL HIGH SCHOOL
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