Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Keith Jurgens

East Rochester

Summary

Dynamic Business Architecture Senior Analyst with a proven track record at Accenture and L3Harris, excelling in PTC Windchill support and data analysis. Recognized for enhancing operational efficiency and fostering team collaboration. Adept at implementing data governance policies and ensuring data integrity, while effectively mentoring team members to elevate performance.

Overview

27
27
years of professional experience

Work History

Business Architecture Senior Analyst

Accenture
06.2024 - Current
  • PTC Windchill, Creo Parametric, Creo View, and MathCAD support for a top 10 US defense company.
  • Mentoring of new team members fostering professional development while enhancing overall team performance. Facilitated weekly meetings to ensure meeting end user SLA.
  • Collaboration with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Optimized Windchill system maintenance, resulting in reduced server issues and improved client satisfaction rates.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Worked with vendors to resolve technical issues and improve support to client.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Developed and implemented data governance policies and procedures.

Senior Business Systems Analyst

L3Harris Technologies, Inc.
12.1998 - 06.2024
  • Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction, including writing and maintaining a regression test plan for software customizations and system configurations.
  • Achieved successful system upgrades by coordinating cross-functional teams throughout all stages of development.
  • Spearheaded system enhancements to enhance user experience and improve overall functionality, including Windchill workflow development.
  • Elicited and clearly documented business and system requirements.
  • Collaborated with stakeholders to gather requirements, translating them into actionable plans for Windchill system improvements.
  • Implemented security measures to protect sensitive company information, adhering to industry standards and regulations.
  • Championed change management initiatives during major software transitions, effectively managing stakeholder expectations while minimizing disruptions to daily operations.
  • Utilized change management techniques to provide smooth transitions during software upgrades and new process designs.

Education

No Degree - Architectural Design

University of Houston
Houston, TX

Skills

  • Effective team coordination
  • PTC Windchill, Creo Parametric, Creo View, and MathCAD support and maintenance
  • Data integrity assurance
  • Software regression testing
  • Detail-oriented approach
  • Strong written communication skills
  • Data analysis
  • Monitoring performance metrics
  • Advanced Excel
  • Experienced with software applications

Accomplishments

    Wrote and maintained a 200+ page regression test plan to thoroughly test PTC Windchill system configurations and customizations that was used for multiple successful Windchill upgrades.

    Led project to update PTC MathCAD, working with end users to ensure that their needs were met while ensuring adherence to vendor licensing agreements.

    Designed and maintained multiple custom PTC Windchill PDMLink workflows for configuration management, design review, and command media.

    Leader for design and maintenance of access control rules and object initialization rules for PTC Windchill PDMLink.

Timeline

Business Architecture Senior Analyst

Accenture
06.2024 - Current

Senior Business Systems Analyst

L3Harris Technologies, Inc.
12.1998 - 06.2024

No Degree - Architectural Design

University of Houston

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