Keith Karren
SALT LAKE CITY,UT
Summary
Access control specialist with extensive experience in all ACS areas with TS/SCI full scope polygraph. Two years in Security Escort work and fourteen years in ACS work. Expertise in threat assessment, conflict resolution, and emergency response. Proven ability to maintain safety in high-risk environments while ensuring smooth operational flow. Strong interpersonal skills enhance communication with clients and team members.
Overview
42
42
years of professional experience
Work History
Access Control Specialist
Various
Bluffdale, Utah
03.2012 - Current
Security Escort
Confidential
Bluffdale, Utah
07.2012 - 03.2014
- Maintain visual contact and control of uncleared contractors at government facility.
- Prevent the unintentional compromise of classified information, materials, or equipment to uncleared personnel.
- Report observed violations of security regulations or practices to proper site authorities.
- Monitor compliance with customer's rules and regulations, possess proficiency in all required reporting processes and procedures, and maintain a high level of integrity, punctuality and customer service.
Access Control Specialist
Confidential
Bluffdale, Utah
03.2012 - 10.2012
- Reviewed and updated job descriptions to ensure compliance with government contract requirements.
Access Control Specialist
Confidential
Bluffdale, Utah
09.2010 - 03.2012
- Maintain and control access to customer facilities, operating various access control devices, metal detectors, x-ray equipment, and other screening devices.
- Monitor compliance with the customer's established rules and regulations.
- Provided access control and administrative processing support.
- Provide proper documentation and reports as necessary for the customer.
Legal Administrative Specialist
Department of Veterans Affairs
Salt Lake City, Utah
01.2009 - 01.2010
- Provided comprehensive information on benefits and services to America's veterans and their families, including compensation and pension, education, vocational Rehabilitation, loan guaranty, and insurance benefits.
- Work one-on-one with veterans and their families to explain systems and procedures that manage benefits and services for veterans.
- Assisted veterans, their dependents and beneficiaries concerning non-VA benefits, to include those cases in which issues require an advanced technical proficiency.
Sr. Customer Service Agent
Delta Airlines
Salt Lake, Utah
05.1984 - 11.2008
- Demonstrated excellent customer service in ticketing, reservations, and baggage service.
- Juggled many time sensitive passenger issues to ensure on time departures.
- Communicated with our Spanish speaking customers in their native language.
- Received many letters from passengers and managers for work 'above and beyond.'
- Trained new employees on Delta's two computer systems.
- Reported to upper management in daily written briefings the status of the passenger service operation.
- Received Delta Air Lines Customer Service Award 2003.
Education
Bachelor of Arts - Mass Communications, Business
University of Utah
Salt Lake, Utah, USASkills
- Access control
- Security monitoring
- Risk assessment
- Incident reporting
- Compliance enforcement
- Customer relations
- Security regulation enforcement
- Surveillance monitoring
Languages
Bilingual Spanish/English
Government Clearance
TS/SCI W/Full Scope Poly held by NSA
Timeline
Security Escort
Confidential
07.2012 - 03.2014
Access Control Specialist
Various
03.2012 - Current
Access Control Specialist
Confidential
03.2012 - 10.2012
Access Control Specialist
Confidential
09.2010 - 03.2012
Legal Administrative Specialist
Department of Veterans Affairs
01.2009 - 01.2010
Sr. Customer Service Agent
Delta Airlines
05.1984 - 11.2008
Bachelor of Arts - Mass Communications, Business
University of Utah