Keith King

Maintain and troubleshoot transport networks – Cisco Sonet,
Cisco DWDM, RoADM, Nortel, Cisco switches and routers,
Accedian NIDS, Cisco DNCS, Nimbra, Extreme switches
Work with Airstream servers and systems – DHCP, DNS, web
hosting, email, linux servers, radius authentication servers,
content filtering, email filtering,
Provide customers with top tier support
Handle all outages in a prompt matter

End user support including advanced troubleshooting
Manage AD user accounts – password resets; user creation;
peripheral device troubleshooting; maintain security frameworks;
follow processes and procedures already laid out; create and
maintain documentation;
Maintain file and folder permissions based on company security
standards.