Keith Klepper
Pacolet,SC
Summary
Dynamic leader with extensive experience at General Equipment & Supply, excelling in purchase order management and fostering robust supplier relationships. Achieved significant cost savings through strategic negotiations and inventory coordination. Demonstrates strong data analysis skills and a commitment to enhancing supplier and vendor partnerships, driving efficiency and operational excellence.
Driven Systems Administrator with experience in software implementation and maintenance. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
9
9
years of professional experience
Work History
Purchasing Manager
General Equipment & Supply
10.2021 - 10.2024
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Used Fishbowl software to authorize and monitor purchase orders and consumables.
- Performed weekly reconciliation of open purchasing orders.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
- Implemented strategic sourcing initiatives, reducing overall purchasing costs.
- Wrote standard operating procedures for department.
- Progressed through various purchasing, warehousing and leadership roles.
- Generated reports, documents and analysis in Fishbowl for senior management review and approval.
- Developed and executed training programs for procurement team, enhancing skills and knowledge in strategic sourcing.
- Coordinated with finance and budgeting departments to align procurement strategies with fiscal objectives.
- Reduced material costs by negotiating favorable terms with suppliers.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Negotiated pricing and terms with vendors to secure best value for company.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Identified opportunities to reduce lead times and improve inventory management.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Generated reports on purchasing activities to support management decisions.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
Systems Administrator
General Equipment & Supply
03.2019 - 10.2024
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Delivered support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Improved system performance by implementing server upgrades and hardware replacements.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Performed software installations and upgrades to Windows operating systems.
- Developed internal training materials aimed at improving department''s overall knowledge base and reducing the learning curve for new hires.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
- Integrated and updated software products to boost system compatibility.
- Orchestrated integration and communication of software upgrades.
- Fostered culture of continuous improvement, encouraging feedback on IT systems and implementing enhancements.
- Improved system reliability with regular maintenance checks and timely updates.
- Achieved significant cost savings by negotiating with vendors for better rates on software and hardware purchases.
- Customized user training programs to enhance staff proficiency in new software applications.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated software products to determine compatibility with existing systems.
Shipping and Receiving Manager /Inventory Coordinator
General Equipment & Supply
11.2018 - 03.2019
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained positive relationships with representatives of UPS, FedEX, and USPS shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Implemented new software system for managing warehouse operations, enhancing visibility and control over inventory.
- Enhanced accuracy of stock levels with introduction of cycle counting program, minimizing discrepancies.
- Achieved significant reductions in order fulfillment errors by implementing rigorous quality control checks at multiple stages.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Performed full inventory counts.
Ecommerce Manager
General Equipment & Supply
10.2017 - 11.2018
- Optimized product listings with high-quality images and detailed descriptions, leading to higher visibility and sales.
- Oversaw inventory management practices to align with promotional strategies, avoiding stockouts during peak demand periods.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Mentored local personnel on best practices and protocols to maximize productivity.
Customer Support Group Leader
General Equipment & Supply
03.2016 - 10.2017
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Ecommerce Sales
General Equipment & Supply
07.2015 - 03.2016
- Continually maintained and improved company's reputation and positive image in markets served.
- Devised content strategy to effectively engage target audiences.
- Managed email marketing campaigns to drive revenue growth and customer engagement.
Education
Bachelor of Science - Computer Science
University of South Carolina
Spartanburg, SCSkills
- Purchase Order Management
- Supplier Relationship Management
- Vendor Relationship Management
- Inventory Coordination
- New Vendor Setup
- Vendor Sourcing
- Data analysis understanding
Timeline
Purchasing Manager
General Equipment & Supply
10.2021 - 10.2024
Systems Administrator
General Equipment & Supply
03.2019 - 10.2024
Shipping and Receiving Manager /Inventory Coordinator
General Equipment & Supply
11.2018 - 03.2019
Ecommerce Manager
General Equipment & Supply
10.2017 - 11.2018
Customer Support Group Leader
General Equipment & Supply
03.2016 - 10.2017
Ecommerce Sales
General Equipment & Supply
07.2015 - 03.2016
Bachelor of Science - Computer Science
University of South Carolina
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