Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Keith Knippenberg

Cornelius,NC

Summary

Dynamic Business Account Executive with a proven track record at Verizon, excelling in account management and sales strategy. Spearheaded initiatives that boosted product sales by 252% year-over-year. Adept at technology deployment and fostering client relationships, leveraging data analysis to drive growth and enhance customer satisfaction.

Overview

14
14
years of professional experience

Work History

Channel Manager Verizon Connect

Verizon
Cornelius, NC
06.2022 - 12.2024
  • Enhanced channel partner relationships by conducting regular business reviews and implementing strategic initiatives.
  • Developed and executed channel programs for increased brand visibility for 5,500 locations nationwide, resulting in a product sales increase of 252% year over year.
  • Led cross-functional teams in the development of targeted sales strategies, resulting in improved close rates, and increased revenue generation.
  • Championed the adoption of a compensation structure for existing product offerings among external partners and internal partners by creating and presenting business cases for increased expenditure.
  • Spearheaded the launch of promotional incentives aimed at motivating partner sales teams to exceed targets consistently.

Business Account Manager SMB

Verizon
Basking Ridge, NJ
10.2015 - 06.2022
  • Strengthened client relationships by addressing concerns and providing solutions tailored to their needs.
  • Developed strategies for channel growth, resulting in increased sales, and market share.
  • Analyzed sales data to identify trends and opportunities for improvement, leading to more effective sales strategies.
  • Established clear communication channels between internal departments and external partners, fostering collaboration and efficiency.

Business Account Executive

Verizon
Morristown, NJ
10.2014 - 10.2015
  • Responsible for managing both established businesses, including all customer service needs, technology deployments, and account maintenance.
  • Developed relationships with new business partners and was responsible for onboarding all new business accounts for the territory.
  • Schedule and oversee employee days and organize training sessions for new company employees as they launch new wireless technologies company-wide.

Solutions Specialist

Verizon
Rockaway, NJ
01.2011 - 10.2014
  • Improved customer satisfaction by identifying and addressing key pain points, and recommending solutions.
  • Conducted thorough analyses of client needs to ensure tailored solutions that address unique challenges and goals.
  • Trained internal teams through the SME program, empowering them to better serve clients with up-to-date knowledge.

Education

Bachelor of Arts - History

Ramapo College of New Jersey
Mahwah, NJ
05-2004

Skills

  • Account management and customer service
  • Sales strategy and data analysis
  • Technology deployment and channel development

Accomplishments

  • 5 time Winners Circle award winner from three different sales roles
  • Promoted to Key Holder after nine months in role

Timeline

Channel Manager Verizon Connect

Verizon
06.2022 - 12.2024

Business Account Manager SMB

Verizon
10.2015 - 06.2022

Business Account Executive

Verizon
10.2014 - 10.2015

Solutions Specialist

Verizon
01.2011 - 10.2014

Bachelor of Arts - History

Ramapo College of New Jersey

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