Keith Komasa
South Milwaukee,Wisconsin
Summary
Dynamic leader with proven expertise in warehouse management and customer care, honed at Penny Mustard Furnishings. Excelled in optimizing warehouse layouts and enhancing inventory accuracy, demonstrating exceptional critical thinking and team-building skills. Achieved significant improvements in operational efficiency and employee training, ensuring a safe and productive work environment.
Overview
11
11
years of professional experience
Work History
Warehouse Manager
Penny Mustard Furnishings
Greendale, WI
05.2017 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Training new employees in product and procedures.
- Troubleshooting, and coming up with solutions for everyday issues.
- Identifying product needing repairs and executing said repairs.
Laborer Worker
Tom's Dependable Heating & Cooling
Milwaukee, WI
09.2015 - 04.2016
- Improved worksite efficiency by consistently maintaining a clean and organized work area.
- Assisted lead installers/service techs with installation and repair of HVAC equipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Organized materials, tools, and equipment to supply team members.
Customer Service Representative
Best Buy Inc
Wauwatosa, WI
11.2014 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers with their entertainment needs and provided information when needed.
- Home Theater Department.
Assistant Manager
Mega Media Xchange
Milwaukee, WI
03.2013 - 10.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma - General Studies
Saint Francis High School
Saint Francis, WI06.2024
Skills
- Shipping and receiving
- Warehouse Management
- Inventory Management
- Delegating Work
- Hiring and Training
- Loading and unloading
- Order picking and processing
- Staff Management
- Warehouse layout optimization
- Customer care
- Workflow Coordination
- Team Building and Leadership
- Heavy Lifting
- Unpacking merchandise
- Employee Scheduling
- Continuous Improvement
- Goal Setting
- Lean principles
- Facility Maintenance
- Policy Development
- Distribution and Warehousing
- Freight Handling
- Critical Thinking
- Data Entry
- Quality Control
Accomplishments
At my current employer, I started as an entry level warehouse employee. I am proud I have been promoted five different times to larger roles on the operation side. That being said I am hungry for more.
Timeline
Warehouse Manager
Penny Mustard Furnishings
05.2017 - Current
Laborer Worker
Tom's Dependable Heating & Cooling
09.2015 - 04.2016
Customer Service Representative
Best Buy Inc
11.2014 - 01.2015
Assistant Manager
Mega Media Xchange
03.2013 - 10.2014
High School Diploma - General Studies
Saint Francis High School