KeithL Montgomery

• Facilitated Provider engagement and collaboration to enhance classroom learning.
• Executed client learning plans maintaining a broad understanding of Cerner solutions
• Assessed Provider needs to determine appropriate level of required support in a client-facing environment.
• Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
• Conducted learning task analysis to support learning solution development
• Consulted with and coordinated between Cerner and client project leaders to identify capability gaps impacting current and future business strategies and develop appropriate learning curriculum to meet business needs including process design and solution adoption best practices to address gaps in motivation and ability.
• Created and delivered client training materials and developed course content to address current solution features, functions and workflow.
• Evaluated learning solution effectiveness using best practice methodologies aligned with performance and business outcomes.
• Supported student learning needs and provided individualized guidance to promote academic goal-achievement.

• Provided instruction and guidance for proper Clin Doc documentation to Nurses in the ICU.
• Actively listened to Nurses' requests, confirming full understanding before addressing concerns.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support the Unit.
• Initiated and submitted incident tickets for Provisioning issues, software malfunctioning issues and Pharmacy/formulary issues.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Developed and maintained positive relationships with clinicians to create a safe and supportive environment.

• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Engaged in user support interactions via telephone, chat and email platforms.
• Diagnosed and resolved user system functionality issues to enable completion of desired operations.
• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.

Worked with ambulatory front desk staff to ensure understanding of workflow and provide additional training on scheduling, check-in, collection of benefit information, payment processing and billing activities.

• Identified performance and functionality issues, analyzed information and worked with the Helpdesk & Analyst to provide solutions to problems.

• Followed up on active tickets to verify completion/closure and optimal customer satisfaction following engagement and problem resolution.

• Worked with Revenue department's assigned Charge Advocate in the Laboratory in setting up filters to run daily required reports (Revenue Guardian Encounter Report, HB Post-Charges Summary Report & the Clinical Charging Reports). Instructed on how to review the various reports and what actions to take in performing reconciliation along with the submission of the Daily tracking Log. Tracked and documented metrics.

• Monitored and guided revenue cycle operations.
• Supported clinical team members with revenue cycle procedures and addressed issues.

• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Worked with clinical staff end users to understand needs and provide excellent service.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Guided staff in clinical best practices and evidence-based methods.

• Assist in optimizing health information systems throughout hospital by demonstrating advanced knowledge of clinical processes and supporting technology.
• Supported leadership objectives and applied team feedback to develop and implement information system strategy.
• Provided guidance for cross-departmental clinical improvements.
• Assisted staff with Patient Flow Management Solution (PFMS) to incorporate patient tracking, deployment of support services (two-way communication) and an electronic bed board. Acted as a first point of contact for Capacity Management issues for my area.
• Applied medical subject matter expert (SME)knowledge to improve IT systems and functions.
• Incorporated quality improvement and safety-enhancing methodologies and tools to improve workflow processes,
• Worked closely with clinical leadership to develop solutions and improvements for clinical systems.
• Provided guidance in development, implementation and maintenance of hospital clinical information system (DCW's/Mock-ups for Build/lite build & testing in MOCK/CERT Domains) in conjunction with assigned Cerner Analysts.
• Defined and described relationships between clinical workflows, guidelines, care plans, pathways and decision support to improve healthcare outcomes.

• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
• Creatred and maintained custom scripts to increase system efficiency and performance time.
• Provided training and instruction to Physicians and Mid-Level's in the ED on FirstNet/LaunchPoint application.
• Implemented updated training programs for MD's & Mid-Level clinical employees.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Responsible for managing 4 employees within the CI department to optimize current build & increase revenue/software efficiency.
• Developed and implemented a new “Rounding” program at MCH to increase CI visibility and build trust.
• Identified and resolved payment issues between patients and providers
• Started the CMS 5 star initiative at the hospital to improve current scores and increase financial opportunities.
• Introduced training sessions for employees to incorporate the use of Lights-On & Power BI metrics.
• Analyzed financial and statistical data related to revenue cycle, creating in-depth reports to show KPIs
• Initiated a review of all processes to increase Revenue capture opportunities for MCH.
• Provided management for internal personnel, contractors and vendors.
• Collaborated with other business analysts to streamline tasks and duties in effort to improve overall efficiency.
• Participated in committees to discuss electronic health records and methods to improve overall workflows.
• Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
• Conducted education and training activities for physicians, nursing staff and administrative personnel.

• Responsible for collaborating and working with client to design and customize client’s existing and upgraded systems.
• Provide support for specific Cerner software services to department End-users.
• Communicate with facility end users on daily basis, as well as providing support through upgrades, system changes.
• Provide ongoing system maintenance including issue management, system testing, troubleshooting and Training.
• Provide advanced AMB workflow and Solution knowledge in accordance with Cerner standards.
• Placed in rotation to man the AMB Informatics Helpdesk Line.

• Worked closely with Ambulatory clinics to create Current state WF Analysis.
• Assisted with the development of Ambulatory training curriculum, exercises and validation exams.
• Provided advanced Ambulatory workflow (Provider, Nursing, Front Office, eRX, and Orders workflows)and solution knowledge, in accordance with Cerner standards to accurately capture current processes currently in use.
• Reviewed all Training materials to assure compliance with future state build/design leveraging Cerner’s standards.
• Responsible for Training Providers (MD’s/NP’s/PA’s) in a classroom setting.
• Acquainted leadership & end users to the system through extensive demonstrations, virtual training, and technical support.
• Rounded as a “Physician SuperUser” providing at the elbow assistance for Providers during Go-Live.

• For Train the Trainer.
• Conducted training for those identified as Rehab & BH Trainers for the hospital end-users.
• Assisted with the development of Rehab & BH training curriculum, exercises and validation exams.
• Trained staff on Cerner Revenue Cycle solutions to support Patient Access applications (Registration/Scheduling).
• Provided remedial assistance to students experiencing difficulty passing the certification exam.
• Critiqued roll-out of new applications for potential problems and performed Workflow analysis.
• Worked with Build team to correct Gaps/Deficiencies identified.
• Monitored and reported the effectiveness of Training.

• Provided MD’s, Surgical RN’s and clinical staff with SurgiNet at the elbow assistance during Go-Live.
• Recommended build enhancements based on gaps identified and assisted in logging and tracking SR’s.
• Built solid end user relationships by communicating and supporting end users on a daily basis.
• Liaison between Surgeon’s and builders on build-out requests.
• Cerner Model experience with strong PowerChart, mPage, PowerNote & Dyn Doc skills.

• Worked with MMH as a Perioperative Lead Analyst to prepare department for Cerner Implementation.
• Built all System & Integration Test scripts for IT-1, IT-2 & 3 testing via Cerner’s Test Builder/Tracker & Runner.
• Supervised and assisted Periop SME’s during IT-1 &IT-2 testing sessions.
• Ensured that order integration, revenue reporting and charge capture(Charge Master) were appropriately linked.
• Proactively addressed potential charge issues that may affect payment and worked with builders to resolve the matter.
• Built PowerPlan Order sets for Anesthesia via Cerner’s DCPTools.
• Cerner Model experience with strong PowerChart, PowerForm, mPage, PowerNote & Dyn Doc skills.
• Supervised completion of all departmental DCW’s and the closing of all DDM’s.
• Ensured that Revenue operations for the upcoming Implementation were reviewed, modified, updated and posted.
• Built solid relationships with Physician groups by translating technical issues/fixes into a language they understood.
• Worked alongside upper management responsible for administrative and support duties.
• Organized weekly meetings gathering data for project management duties, and tracking project performance.
• Built and obtained approval for all departmental FS Workflows via Cerner’s Workflow Designer.

• Worked closely with CIO and all Acute & Ambulatory departments to create Current state WF Analysis.
• Conducted weekly meetings with departmental end users to document current state WF’s within each department.
• Created “Narratives” that were edited and corrected to capture specific processes currently in use.
• Provided advanced Ambulatory workflow (Provider, Nursing, Front Office, Ancillary staff, lab, radiology, med administration, ePrescribe, and Orders workflows)and solution knowledge, in accordance with Cerner standards to accurately capture current processes currently in use.
• At final approval of narratives a CS WF was created via Cerner’s WF Designer.
• Final narratives were “uploaded’ to the Portal for CIO & Departmental leadership approval.
• Completion of WF’s and posting to WF Designer was completed prior to Cerner’s site visit to conduct CS WF review.

• Led out in preparing 627 MedStar clinics for the Implementation of Cerner PowerChart Ambulatory.
• Engaged IS &Clinical departments in Full Cycle Implementation planning sessions to provide a roadmap of what to expect during each phase and to acquaint the departments to their specific roles in assuring that all predetermined milestones were met.
• Worked in conjunction with Hospital leadership to develop the Executive Summary.
• Ensured that clinical operations regarding the upcoming Implementation were reviewed, modified, updated and posted to the Portal (Method M).
• Engaged in weekly EAC, MAOG & Practice Management meetings to analyze current state Workflows in Centricity across clinic roles, to compare/contrast the effects that moving to Cerner would have on Workflow(WF) and how best to facilitate the change process.
• Designed Future State WF’s in conjunction with the Learning & Education team, Organizational Change Management team and the CORE-Build team.
• Reviewed all Training materials to assure compliance with future state build/design leveraging Cerner’s standards.
• Worked with Clinical Analyst to build & Config/modify PowerNote & PowerForms per client request.
• Worked closely with the Conversion & Deployment team to ensure continuity of message (Medconnect Minute) from the EAC down to the Practice managers and clinic staff.
• Participated in the development of the Learning Plan (LP) using the Corporate and Cerner Solutions Learning Guide as its baseline.
• Worked with the Site Readiness Coordinators(SRC’s) to obtain senior management approval of the curriculum/training materials created for their respective clinical sites.
• Established and managed the project timeline within the scope of the contract.
• Assisted with the implementation of learning, providing the training & scheduling of end-user training.
• Ensured that adult learning principles, methodologies, tools, and programs were leveraged to affect a successful rollout of the project.
• Reviewed operational policies and recommended solutions and change to medical director.

• Applied strong facilitation and negotiation skills in leading project meetings, achieving project results and managing vendor relationships with the facility.
• Demonstrated presentation and written communication skills, including proposals, policy and document writing.
• Acquainted leadership & end users to the system through extensive demonstrations, virtual training, and technical support.
• Responsible for the integration of learning events and milestones into the overall project timeline.
• Performed Workflow analysis, assisted with Curriculum development and created training videos , Performed site visits to assess readiness.
• Liaised between end users and builders on feature requests.
• Scheduled training dates for Providers and provided 1 on 1 training for those identified as early adopters for the new VDI Dragon program.

• Responsible for the integration of the new Rev Cycle for billing and scheduling along with the CPOE piece for Provider Order Entry.
• Worked in the Anti-Coagulation & Oncology Clinics with 4 Providers, 1 specialty RN and 3MA’s.
• Served as resource for 3 other clinics providing additional support for consultants.
• Trained and assisted Providers during Go-Live with at the elbow assistance.
• Recommended build enhancements based on gaps identified and assisted in logging and tracking SR’s through Remedy.

• Trained and assisted Providers during Go-Live with at the elbow assistance and provided additional support for consultants.
• Assisted in optimizing Workflow per provider role, helped to integrate front office duties (Billing,Coding) with HC Provider roles.
• Recommended build enhancements based on gaps identified and helped to resolve software malfunctioning issues, assisted in logging and tracking SR’s through Remedy.

• Worked with CMIO to develop policy and procedures and by-laws that addressed HIT issues regarding training, CPOE, documentation, credentialing and physician onboarding.
• Worked with Cerner Engagement Leader(EL) & CMIO in Full Cycle Implementation planning sessions to provide a roadmap of what to expect during each phase and to acquaint the clinical departments to their specific roles in assuring that all predetermined milestones are met.
• Worked with Hospital leadership to develop the Executive Summary.
• Worked with CMO to coordinate a local physician communication plan (newsletter/flyers).
• Conducted workflow sessions with department heads and project manager to assure preparation for Site Readiness Assessment.
• Reviewed existing paper order sets and protocols for any major gaps against Zynx Order sets being built.
• Responsible for all training sessions: “Train the Trainer”, classroom training of Physicians in CPOE/CinDoc/Powernotes/DynDoc and Dragon dictation.
• Responsible for EHR lab including: Favorites fairs, initial set up and planning, scheduling resources, devices, hours of operation, and scope of services.
• Led out in the creation & development of physician training material.
• Participated in go-live support and coordinated physician go-live resourcing.
• Provided “at the elbow” support during Go-Live and collected biometrics Post Go-Live.

• Provided support for the Physicians and Nurses in Labor & Delivery and Post-Partum Units with PowerChartMaternity / Fetalink / SurgiNet.
• Instructed on Scheduling in SurgiNet for scheduled appointments/unscheduled appointments, associate the patient to Fetalink for monitoring and accessing previous ambulatory/acute visits.
• Assisted with finding lab tests, radiology images and meds for real-time documentation.
• Provided instruction in the Pregnancy Summary demonstrating weight tracking, labs orders, problems, allergies and OB exam documentation.
• Display Protocol Design, VR Customization, Workflow Analysis.

• Provided training and instruction for Physicians and Nurses in Cerner Ambulatory/RCI across multiple clinic sites throughout the Central valley region of California.
• Assisted in optimizing Workflow per provider role, helped to integrate front office duties( Billing,Coding) with HC Provider roles.
• Recommended build enhancements based on gaps identified and assisted in logging and tracking SR’s through Remedy.

• Provided training and instruction for Physicians and Nurses in an Acute Inpatient setting.
• Provided support for Cerner PowerChart/CPOE/PathNet application through Implementation, build enhancements, upgrade and maintenance experiences.
• Utilized knowledge of Discern Explorer Data tools via Discern Visual Developer to create reports.
• Assisted in logging and tracking SR’s through Method M.

• Provided support for the Physicians and Nurses in Labor & Delivery and PostPartum Units with PowerChartMaternity/Fetalink/SurgiNet.
• Instructed on Scheduling in SurgiNet for scheduled appointments/unscheduled appointments, associate the patient to Fetalink for monitoring and accessing previous ambulatory/acute visits.
• Assisted with finding lab tests, radiology images and meds for real-time documentation.
• Provided instruction in the Pregnancy Summary demonstrating weight tracking, labs orders, problems, allergies and OB exam documentation.

• Provided support for the Doctors and Nurses in the ED and medical floors Post Cerner PowerChart Implementation.
• Made recommendations to Workflow based on knowledge of the underlying applications and made suggestions regarding upgrades and customizations.
• Worked with staff to obtain maximum efficiency utilizing the clinical applications via custom tools such as reports, flow sheets, menus and clinical documentation.
• Provided consultation services by answering questions regarding Cerner related procedural problems and providing training for projects.
• Coordinated with IT department and Administration to define requirements and implement application changes to improve existing functionality.

• Provided training for “Train the Trainer” and all Physicians in a classroom setting across multiple locations.
• Average class size 15.
• Instructed physicians based on specialty.
• Training provided in Powerchart/CPOE/PowerNote/DynDoc with additional instruction in FetaLink, SurgiNet, PathNet and RadNet.
• Covered Admission /Transfer/Depart process, ePrescribe and Medication Reconciliation.
• Provided “elbow-elbow” support during the Go-Live.

• Provided training for 2 physicians in a 1:1 setting.
• Rounded with Physicians and provided instruction and guidance on accessing the system, message center, creating patient lists, Order entry and management, Med reconciliation, A/T/Depart process and PowerNotes.
• Provided “elbow-elbow” support to the NICU during Go-Live.

• Actively engaged in preparing the Mid-Atlantic and Southeastern region of over 147 Healthsouth Hospitals for implementation of the new 2012 Cerner Millennium software code upgrade.
• Assisted in Pre-Go-Live Data Collection (DCW), survey corrections, Integration testing and pre-build enhancements.
• Utilizing a 12 week cycle to coordinate Data Collection (DCW), Gap Analysis, Integration Testing, story board creation for simulator construction, training and testing Physicians on simulator usage.
• Provided classroom training for 30 staff physicians and 10-15 residents in PowerChart, PowerOrders, Med Rec, A/T/Depart process and PowerNotes in Train/Mock domain.
• Utilizing the Microsoft Visio 2010 for diagrams.