Keith Lapsker
Yukon,OK
Summary
I was proud to be a recipient of the Winners Circle award for retaining a large UPS B2B account. With my suggestions we installed a 65K in-building solution, and T-Mobile kept UPS as a subscriber.
With my assignment to the Office of the President. We were able to bring churn down from 6% to 2.5%. This was done by my ability to engage cross-functional teams and efficiently resolve customer service issues. For this endeavor, my peers nominated me for a peak award.
My proven leadership skills, attention to detail, and passion for people would make a great asset to your company.
Overview
22
22
years of professional experience
Work History
RF Deployment Engineer
T-Mobile
03.2008 - 09.2023
- Implemented processes to give frontline retail associates visibility to the 5G network. This created an efficient process to resolve customer service complaints.
- T-Mobile assigned me to team whose goal was to merge the Sprint and T-Mobile as one network. Our team met this milestone 6 mos. before the deployment deadline, This created greater customer satisfaction KPI'S.
- Analyzed project requirements, developing specifications and modeling proposed designs to evaluate performance and ultimately create high-functioning technology.
- Guided program staff, junior engineers and technicians in navigating complex technical questions arising in course of regular operations.
- Assessed problem severity to determine corrective action, recommending resolutions to technical problems through fault isolation techniques.
- Supported team leadership with technological roadmaps and proposals for implementation of emerging technologies or changes to standard protocols.
- Prepared technical white papers, proposals and customer presentations, delivering presentations to senior management and customer community to explain technology implementations.
- I am fluent in all Microsoft 360 applications.
RF Optimization Engineer
Nextel Communications
03.2002 - 02.2008
- Assessed problem severity to determine corrective action, recommending resolutions to technical problems through fault isolation techniques.
- Guided program staff, junior engineers and technicians in navigating complex technical questions arising in course of regular operations.
- Supported team leadership with technological roadmaps and proposals for implementation of emerging technologies or changes to standard protocols.
- Improved methods for measurement, documentation and work flow management.
- T-Mobile assigned me as POC for all customer service issues. My role was to evaluate the complaints and implement a plan for resolution. These issues were resolved either by network optimization or changing faulty hardware and educating customers. There were approximately 30 incoming calls, emails per day from customers,
Education
BS - Electronics Engineering in Digital Electronics
New England Institute of Technology
West Palm Beach, FL06.1997
Skills
- 4G/LTE
- Internet Of Things (IoT)
- 5G
- Network Support
- Telecommunication
- 3G
- VoIP
- AWS
- Problem-Solving
- Customer-Oriented
- Technology Integration
- Technical Consulting
Timeline
RF Deployment Engineer
T-Mobile
03.2008 - 09.2023
RF Optimization Engineer
Nextel Communications
03.2002 - 02.2008
BS - Electronics Engineering in Digital Electronics
New England Institute of Technology
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