Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Educationanddesignations
Affiliations
Timeline
Generic

KEITH LEAHY

Davenport,FL

Summary

Licensed insurance claim management professional with over 25 years’ experience in running both start up and existing claims departments for TPA, carrier and IA firms. Knowledgeable, energetic, and skilled in the management of litigated and non -litigated claim teams in the areas of workers compensation, general Liability and first party property and commercial claims. Collaborated with Captive clients, Local clients, and national clients from all types of business’ to successfully assist and resolve their claim needs.

Knowledgeable in all aspects of claims management with solid background in managing internal operation and field operations and ensuring project efficiency. Successfully led diverse teams to achieve project milestones on time and within budget constraints. Demonstrated expertise in problem-solving and strategic planning.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Program and Field Manager

MD Claims Management LLC
05.2022 - Current
  • Supervise two hundred Property field adjusters across the country
  • Spearhead all field hiring and training to ensure quality work product for our clients
  • Manage company quality audit procedures
  • Set and manage weekly field ‘adjuster key performance indicators
  • Pre-Litigation Team manager
  • Management of 10 Desk Pre- Litigation Adjusters
  • Spearhead internal claim reviews on large losses and reporting to clients as needed
  • Claim discussions with various attorneys as needed to bring to resolution
  • Provide team with updated case law and changes to client servicing instructions
  • Provide management with current reporting numbers and caseloads
  • Promoted to program manager with 1 year of service

Claim Director

Lighthouse Insurance
12.2017 - 05.2022
  • Management of five daily claim handling units and direct reporting supervisors and claims manager
  • Formulated claim handling guidelines as well as various protocols for daily claims handling
  • Also assisted in the internal handling of the first two hundred Cat claims for a given event
  • Created and worked with IT to formulate claims dashboard (Tableau) for Key performance indicators and claims trending for various states
  • Project management – Used Monday.com to organize various project and team member assignments
  • Responsible for hiring and ensuring right sized staffing and retention on a regular basis for the enterprise
  • Strategize as executive team member with the claims, underwriting, sales and marketing and legal departments to better customer relations and improve our product line
  • Spearheaded the handling of mediations for our Florida and Louisiana claims
  • Oversight of all DOI and BBB responses to any customer service issues as well as FL CRN tracking of responses
  • Worked directly with SVP and VP of claims on various projects and strategies to improve overall performance and KPI’s for the enterprise
  • Project management – Implemented the ‘voice of the employee.’ A monthly meeting of all staff for creative ideas to better manage the claim process and improve communications
  • Vendor management
  • – Actively engaged with our IA firms to sure following of our serve instructions

Claims Manager/ Litigation Supervisor

Lighthouse Insurance
12.2017 - 05.2022
  • Managed high volume of litigated claims
  • Worked with our defense attorneys to strategize and work to resolve disputed claim matters
  • Attended all Florida mediations
  • Vendor oversight- Responsible for claim handling procedures and audits of our two TPA’s at the time
  • Analyze all defense costs per file and various firm rates for litigation handling
  • Created report for the Litigation Director for monthly review of litigated claims costs and performance of our panel attorneys
  • Spearheaded litigation handling guidelines for Director of litigation
  • Oversite of our two IA firms to ensure they are producing a quality product

Branch Manager

Gallagher Bassett Services
01.2003 - 12.2017
  • Company Overview: Orlando Florida
  • Management of all claim functions for the Orlando WC branch office; including five direct report supervisors and an office staff of 46-50 employees
  • Developed activity and financial plans; monitor and control Branch operations resources; develop and recommend work and product improvement efficiency
  • Managed eight jurisdictions, including Florida, Georgia, North Carolina, South Carolina, Alabama Louisiana, and Mississippi claims; lines of coverage include Workers Compensation, Liability and commercial property claims
  • Opened 1st Start up Liability branch in Florida servicing the Darden restaurant chains across the country
  • Managed all General liability both represented and non-represented claims and collaborated with attorneys on resolution of claims
  • Hosted weekly roundtable meetings with client on large losses
  • Assigned all new losses coming into the branch
  • Responsible for continued training as well as HR functions for the team members
  • Daily tracking of all claims key performance indicators
  • Accounting and creation of annual office budget
  • Orlando Florida
  • Successfully passed internal product line audit with a score of 92.5
  • This is the first time this branch has passed since 1998 and kept passing grades through my tenure
  • Successfully passed all major client, State, and carrier audits for 2003 through 2015
  • Maintained a 98% client retention rate
  • Orlando branch is the flagship branch for WC Captive Client handling
  • Opened new onsite Liability office 6-2016 for Darden restaurants
  • Spearheaded hiring of all Liability staff for handling of all fifty states
  • Branch passed XL carrier audit with scoring at 95%
  • Zero errors or Omissions for 2016 and 2017
  • Gallagher Basset Southeast service award of excellence for the top Liability branch in the southeast zone 2016
  • Presented 4-2017

Education

Marketing, Music

University of Bridgeport
Bridgeport, Connecticut
01.1984

Central Connecticut State University
New Britain, Connecticut
01.1983

Skills

  • Project coordination
  • operations
  • SOP implementation
  • Inventory management
  • Staff management
  • Decision-making
  • Customer service
  • Process improvement
  • Team leadership
  • Team development
  • Staff training
  • Training and development
  • Managing operations and efficiency
  • Onboarding and orientation
  • Project planning
  • Performance reviewing
  • Negotiation and conflict resolution

Accomplishments

  • Achieved clear and professional communication goals through effectively helping with communications throughout the organization
  • .Help to develop claim software to better meet company needs
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 50-200 staff members.
  • Collaborated with team of underwriters in the development of better underwriting procedure's from a claims perspective.
  • Achieved best southeast office by completing claims with accuracy and efficiency.

Certification

  • FL all lines
  • SC all lines
  • NC all lines
  • AL all lines
  • LA all lines
  • CA all lines
  • NFIP certification
  • Certified flow communications professional
  • NC Hurricane certification 2024
  • CA Earthquake certification 2024

Educationanddesignations

  • Central Connecticut State University, New Britain, CT, 1981-1983
  • University of Bridgeport, Bridgeport, CT, 1984, Marketing, Music

Affiliations

  • CLM Orlando Florida
  • RIMS

Timeline

Program and Field Manager

MD Claims Management LLC
05.2022 - Current

Claim Director

Lighthouse Insurance
12.2017 - 05.2022

Claims Manager/ Litigation Supervisor

Lighthouse Insurance
12.2017 - 05.2022

Branch Manager

Gallagher Bassett Services
01.2003 - 12.2017

Central Connecticut State University

Marketing, Music

University of Bridgeport

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KEITH LEAHY