Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Keith LeBaron

Lehi,UT

Summary

With a robust background at Harmons Grocery Store, I excel in transforming operational efficiency and customer service management. Leveraging skills in product merchandising and team leadership, I've significantly enhanced store performance and employee engagement. My approach combines strategic promotional planning with effective training, driving both sales growth and a positive shopping experience, while growing the employees engagement in the goals of their work opportunities and successes.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Grocery Trainer

Harmons Grocery Store
West Valley City, UT
01.2023 - Current
  • Employee training: Conduct training sessions for newly promoted or hired managers. Teach employees proper procedures, customer service expectations, and safety protocols. Teach managers store policies, product knowledge, and inventory systems.
  • Product knowledge and skills development: Ensure the knowledge of products in the Grocery, Dairy, and Frozen departments. Train on the proper stocking of products, shelf organization, and display presentation. Review the correct handling and storage, as well as the rotation of products, to ensure freshness and minimize waste.
  • Customer Service: Train on best practices for customer interaction, including greeting customers, assisting with product inquiries, and knowledge, handling complaints or product returns. Focus on teaching how to maintain a positive shopping experience by maintaining a friendly and helpful attitude.
  • Communication: I run a weekly communication meeting with all the store's grocery and dairy managers. Daily or as needed, communication to store teams relating to sales and operation goals. Attend and participate in weekly sales meetings. I am the main communication point between stores and vendor partners, executing service standards.
  • Ongoing education and training: When not training, I visit 2 to 4 stores per day to ensure proper merchandising is being executed, evaluate store conditions as well, and provide ongoing training and suggestions. Teach how to find trending items, and how best to merchandise them. Work with the sales team in setting ads and promotions for maximum sales and profitability.
  • Collaboration with Store Management: Communicating with Store Directors to ensure training aligns with store goals and operational needs. Report on manager progress, identifying areas for additional training, and performance improvement.

Grocery Manager

Harmons Grocery Store
West Valley City, Utah
01.2013 - 01.2023
  • Staff management: Scheduling and supervising Grocery, Dairy, and Frozen department employees. This includes the team providing excellent customer service and maintaining a productive work environment. Setting team and store goals.
  • Inventory control: Managing stock levels, ensuring products are ordered on time, and maintaining proper inventory levels. Monitoring quality and freshness, and ensuring shelves are fully stocked. I have consistently reached projected gross % goals, as well as projected labor and CTO.
  • Merchandising and displays: Ensuring products are properly displayed, and ensuring they are the right items at the right time of year. Finding new trending items that can be shared with the rest of the company.
  • Customer service: Addressing customer inquiries and requests, resolving complaints, and ensuring a high level of customer service within the department and store.
  • Budget and financial oversight: Managing the department's invoicing, comparing sales against purchases, and controlling costs and loss management for all departments. Ensure proper retail pricing, correct items on promotion, and ensure the department is profitable.
  • Safety and compliance: Ensuring the team is adhering to safety, health, and sanitation regulations. Ensure products are received and stored correctly, as well as keeping a clean and safe backroom and retail area for customers, and employees.
  • Vendor relationships: Building and maintaining relationships with suppliers and vendors, negotiating prices, and ensuring on-time product deliveries.
  • Sales analysis and reporting: Monitoring sales trends, tracking inventory levels, and implementing strategies to improve sales and profitability with correct marketing and sales planning.

Home and Health Manager

Harmons grocery store
West Valley City, Utah
10.2007 - 01.2013
  • Staff management: Scheduling and supervising Home and Health, 1-hour photo, video, and fuel station department employees. This includes the team providing excellent customer service and maintaining a productive work environment. Setting team and store goals.
  • Inventory control: Managing stock levels, ensuring products are ordered on time, and maintaining proper inventory levels. Monitoring quality and freshness, and ensuring shelves are fully stocked.
  • Merchandising and displays: Ensuring products are properly displayed, and are the right items at the right time of year. Finding new trending items that can be shared with the rest of the company.
  • Customer service: Addressing customer inquiries and requests, resolving complaints, and ensuring a high level of customer service within the department and store.
  • Budget and financial oversight: Managing the department's invoicing, comparing sales against purchases, and controlling costs and loss management for all departments. Ensure proper retail pricing, correct items on promotion, and ensure the department is profitable.
  • Safety and compliance: Ensuring the team is adhering to safety, health, and sanitation regulations. Ensure products are received and stored correctly, and keep a clean and safe backroom and retail area for customers and employees.
  • Vendor relationships: Building and maintaining relationships with suppliers and vendors, negotiating prices, and ensuring on-time product deliveries.
  • Sales analysis and reporting: Monitoring sales trends, tracking inventory levels, and implementing strategies to improve sales and profitability with correct marketing and sales planning.

Store Director

Harmons Grocery Store
Orem, UT
10.2002 - 09.2007
  • Leadership and Staff Management: Oversee the hiring, training, and development of employees in all departments. Ensure employees meet company standards, provide excellent customer service, and contribute to a positive work environment.
  • Financial Management: Managing the store's budget, ensuring profitability, controlling expenses, and meeting financial goals. Monitoring sales, purchases, inventory, and overseeing pricing strategies.
  • Operations and Logistics: Ensure that the store runs efficiently, and each department is given the support needed to succeed. Ensure that inventory is correct, the shelves are stocked, and the displays are correct for the sales plan.
  • Customer service: Ensure that customer service is a priority, addressing any customer complaints or issues, and creating an overall positive shopping experience.
  • Sales and Marketing: Promoting sales initiatives, in-store promotion, and special events. Analyzing market trends and collaborating with corporate teams to boost sales.
  • Health, Safety, and Compliance: Ensure the store adheres to local, state, and federal regulations, including food safety, health, and safety standards.
  • Strategic planning and reporting: Analyzing store performance through reports and measured metrics. Identify opportunities for improvement, setting goals, and strategic initiatives to enhance store operations.
  • Community engagement: Represent the store in the community, fostering relationships with community organizations, and other businesses. Support local activities and initiatives.
  • Visual Merchandising: Oversee the layout and presentation of the store. Ensure the store is merchandised in a manner pleasing to customers, ensuring the right products are displayed to maximize sales.

Dairy Manager, Frozen Manager, Assistant Manager

Harmons Grocery Store
West Valley City, UT
01.2000 - 07.2003
  • Inventory control: Oversee the ordering and rotation of the dairy and frozen products to ensure that the shelves are always well stocked and the products are fresh. Follow the sales and marketing plan to be successful with profitability.
  • Merchandising and displays: Ensuring products are properly displayed, and ensuring they are the right items for the time of year or holiday we are in.
  • Customer service: Greeting each customer and helping them find what they are looking for, walking them to the product to ensure they find the right product.
  • Budget and financial oversight: Managing the department's invoicing, comparing sales against purchases, and keeping the proper inventory levels to keep cost and loss management in line with projections.
  • Safety and compliance: Ensuring the team is handling the product in such a manner that it is put in the correct cooler or freezer in a timely manner. Follow all food safety regulations.
  • Vendor relationships: Building and maintaining relationships with suppliers and vendors, creating a good working partnership.
  • Sales analysis and reporting: Monitoring sales trends, tracking inventory levels, and implementing strategies to improve sales and profitability with correct marketing and sales planning.

Grocery Stocker

Storehouse Market
Orem, UT
05.1992 - 11.1997
  • Stocking shelves: I was in charge of keeping the soda and snack aisles full, as well as handling soda bottle returns (that was a long time ago).
  • Team lead: On the manager's day off, I was the team lead in charge of all stockers, ensuring the entire store was cared for, stocked, and faced up.
  • Unloading trucks: As the receiving manager, I was responsible for ensuring all products were accounted for and in good condition at the time of delivery, and that products were stored in the correct area.
  • Receiving DSD deliveries: When our vendor partners delivered, it was my responsibility to scan in and verify the quantity of deliveries, and print and organize all invoices to be paid each week.
  • Delivering and transporting products: On Wednesdays and Saturdays, I took the box truck down to the Provo location to pick up the pallets of product that were being held for the north and south Orem stores and delivered the product.

Education

High School Diploma -

Orem High School
Orem, UT
06-1995

Skills

  • Customer service management
  • Clear verbal communication
  • Operational efficiency
  • Product merchandising
  • Store layout and displays
  • Store operations oversight
  • Team leadership and coaching
  • Friendly and positive
  • Store merchandising
  • Team building
  • Training and mentoring
  • Leading staff meetings

Affiliations

  • Outdoors: camping, hiking, and fishing
  • Sports: I enjoy watching my two boys play city league sports as well as taking them to BYU, and Jazz games.
  • Building: I enjoy woodworking making yard decor as well as building things like chicken coops, and dog houses.
  • Yard Work: really just enjoy being outdoors and being productive.
  • Church Calling: I have been in the young mens organization for the past many years and love seeing the growth and success of the boys! It has been my favorite calling for sure. I have two boys 14, and 17, that we have enjoyed time spent together.

Accomplishments

  • multiple manager of the quarter awards.
  • Many 100% secret shopper scores
  • promotions as well as recognitions throughout my career

Certification

  • serve safe
  • food handlers

References

References available upon request.

Timeline

Grocery Trainer

Harmons Grocery Store
01.2023 - Current

Grocery Manager

Harmons Grocery Store
01.2013 - 01.2023

Home and Health Manager

Harmons grocery store
10.2007 - 01.2013

Store Director

Harmons Grocery Store
10.2002 - 09.2007

Dairy Manager, Frozen Manager, Assistant Manager

Harmons Grocery Store
01.2000 - 07.2003

Grocery Stocker

Storehouse Market
05.1992 - 11.1997

High School Diploma -

Orem High School

Similar Profiles

CREATE PROFILE
Keith LeBaron