Summary
Overview
Work History
Education
Skills
Timeline
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Keith Lemasters

West Alexander,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Service Manager

Valley Harley-Davidson
12.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Yard Manager

Keystone Clearwater Solutions
11.2021 - 12.2022
  • Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
  • Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
  • Developed strong relationships with customers, leading to increased repeat business and customer satisfaction.
  • Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
  • Maintained an organized system for tracking inventory levels, tools, equipment, and vehicles used throughout daily operations.
  • Increased safety standards in the yard by conducting regular inspections and ensuring compliance with all regulations.
  • Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
  • Supervised loading and unloading activities on-site to ensure accuracy in shipments while minimizing potential hazards.
  • Optimized space utilization within the yard, maximizing storage capacity without compromising safety or accessibility.
  • Coordinated successful shipment deliveries through meticulous planning and communication with transport companies.
  • Streamlined daily operations by introducing time-saving procedures that improved overall workflow efficiency.

Maintenance Supervisor

Consol Energy Bailey Mine
03.2015 - 11.2022
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised 9 employees and scheduled shifts.
  • Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Coordinated scheduled shutdowns for major equipment overhauls, minimizing disruption to production schedules while maximizing asset longevity.
  • Negotiated contracts with vendors for cost-effective materials procurement.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Monitored product quality and communicated necessary improvements to site superintendent.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.

Education

High School Diploma -

Mcguffey High School
Claysville, PA
06.1997

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Critical Thinking
  • Reliable and Responsible
  • Customer Service
  • Employee Training and Development
  • Time Management
  • Conflict Resolution
  • Goal-Oriented
  • Workflow Management
  • Trustworthy and Honest
  • Quality Assurance
  • KPI Monitoring
  • Workplace Safety
  • Employee Supervision
  • Service Scheduling
  • Operational Efficiency
  • New Employee Hiring
  • Staff Motivation

Timeline

Service Manager

Valley Harley-Davidson
12.2022 - Current

Yard Manager

Keystone Clearwater Solutions
11.2021 - 12.2022

Maintenance Supervisor

Consol Energy Bailey Mine
03.2015 - 11.2022

High School Diploma -

Mcguffey High School

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Keith Lemasters