Keith Libeer
Customer Service / Retention
Kansas City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Senior CRA II
Full Potential Solutions
Kansas City, MO
01.2019 - Current
- Organized and maintained research study regulatory documents in site binder to maintain accuracy and integrity.
- Designed and executed studies to support usability of solutions, analyze data and provide actionable recommendations to project team.
- Managed project risk by identifying, quantifying and monitoring potential threats.
Education Program Advisor
Full Potential Solutions
Kansas City, MO
01.2019 - Current
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Took inbound calls from parents and students who were selected to participate in summer program.
- Gave introductions to programs of interest of STEM, Legal, Medical, and Aerospace camps.
- Take calls assisting with camp logistics.
- Participated in team-building activities to enhance working relationships.
- Collaborated with team members to achieve target results.
Public Safety Ambassador Supervisor
Downtown Community Improvement District
Kansas City, MO
09.2004 - 09.2018
- Educated staff members on proper field procedures to boost public trust in officers and efficiency.
- Prepared work schedules and assigned duties to subordinates.
- Met with civic, educational and community groups to develop community programs and events, and to discuss law enforcement subjects.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Supervised crowds at busy events to prevent injuries and property destruction.
Education
Bachelor of Arts - Communication Arts
Park University
Kansas City, MO 08.1986 - 12.1990
Skills
Study protocols
Employee training
Schedule Coordination
Planning and Coordination
Certification
Project Management, Certificate, University of Central Missouri workforce Central program
Timeline
Citizen Police Academy, Certificate, KCMO Police Department
05-2022
Project Management, Certificate, University of Central Missouri workforce Central program
12-2019
Senior CRA II
Full Potential Solutions
01.2019 - Current
Education Program Advisor
Full Potential Solutions
01.2019 - Current
Audio Engineering Technician. Certificate, University of Central Missouri
12-2018
Intelligence Liaison Officer Training, Certificate, Kansas City Regional TEW Interagency Analysis Center
05-2017
Managing Conflict, Certificate, MARC
02-2017
Public Safety Ambassador Supervisor
Downtown Community Improvement District
09.2004 - 09.2018
Bachelor of Arts - Communication Arts
Park University
08.1986 - 12.1990