Summary
Overview
Work History
Education
Skills
Timeline
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Keith Longmire

Milton,FL

Summary

Proven leader with a track record of enhancing operational efficiency and team performance at Texas Roadhouse Restaurant. Skilled in strategic planning and staff development, adept at fostering cross-functional teamwork and implementing effective policy changes. Achieved consistent sales growth and significantly reduced shrinkage, demonstrating strong problem-solving and communication abilities. Goal-oriented employee, delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in Excel and Word.

Overview

16
16
years of professional experience

Work History

Wearhouse Sorter

Amazon
08.2023 - Current
  • Maintained a clean and organized work environment, ensuring safety standards were consistently met.
  • Continuously sought opportunities for personal and professional growth by taking on additional responsibilities and seeking feedback from supervisors.
  • Adhered to company policies and procedures while performing daily tasks, contributing to overall operational success.
  • Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
  • Collaborated effectively with team members to optimize workflow and streamline the sorting process.
  • Assisted in inventory management by tracking sorted items and reporting discrepancies to supervisors.
  • Expedited order fulfillment through efficient use of warehouse equipment, such as pallet jacks and forklifts.
  • Promoted a positive work environment by proactively addressing conflicts among team members during the sorting process.
  • Participated in ongoing training programs to further develop skills related to warehouse operations and best practices.
  • Reduced errors in shipments by diligently cross-checking sorted items against packing lists and order forms.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Followed safety protocols while handling hazardous materials.

Kitchen Staff Member

Texas Roadhouse
02.2018 - 01.2021
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Learned other teammates' work tasks to train as backup.
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
  • Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.

Night Manager

Office Pride Commercial Cleaning Services
03.2016 - 02.2018
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.
  • Managed 15-20 employees in delivering smooth, productive night shift operations.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
  • Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Coordinated vendor and supplier activity for timely delivery of products and services.
  • Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
  • Cultivated strong relationships with vendors to ensure timely deliveries and inventory management for optimal guest experience.
  • Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Implemented efficient shift scheduling to ensure optimal staff coverage throughout night, improving operational efficiency.

Assistant Manager

Texas Roadhouse Restaurant
11.2008 - 03.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Education

High School Diploma -

Milton High School
Milton, FL
05.2002

Skills

  • Adaptable to change
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Cross-Functional Teamwork
  • Performance Management
  • Staff Development
  • Policy Implementation

Timeline

Wearhouse Sorter

Amazon
08.2023 - Current

Kitchen Staff Member

Texas Roadhouse
02.2018 - 01.2021

Night Manager

Office Pride Commercial Cleaning Services
03.2016 - 02.2018

Assistant Manager

Texas Roadhouse Restaurant
11.2008 - 03.2016

High School Diploma -

Milton High School

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Keith Longmire