Keith Loo-Chan
Honolulu,HI
Summary
Ver 1
Innovative, versatile, strategic, detailed oriented, problem-solver leader dedicated to maximizing profitability, streamlining operations, and organizational efficiency. Proven leader skilled in working under pressure and adapting to new situations and challenges while being a collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Uses independent decision-making skills and sound judgement to positively impact company success.
Ver 2
Seasoned Operations Manager and talented leader 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Assistant Operations Manager
Tao Fellowship Dba Sedona Mago Center Retreat
05.2018 - Current
- Ran Day to Day Operations and notified Operations Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service. Achieved 95% return rate on 3rd Party Venue rental customers.
- Developed and maintain operational guidelines for staff.
- Developed systems and procedures to improve operational quality and team efficiency.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented new technology to streamline processes and improve operations.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant to President
Tao Fellowship Dba Sedona Mago Retreat
10.2017 - 05.2018
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Organized resources, records and personnel to accomplish aggressive targets.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Volunteered to help with special projects of varying degrees of complexity.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Oahu Operations Manager
Castaway Construction & Restoration
07.2016 - 08.2017
- Opened up a new satelite office in Honolulu, HI and create an established presences on Oahu.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Pursue new job leads, create new
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Identified and resolved construction issues promptly to prevent delays.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
Associate Consultant
Sullivan & Associates
07.2015 - 07.2016
- Led various projects under guidance and supervision of chief consultant.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
Project Engineer III
Dck Pacific Construction, LLC
05.2008 - 07.2015
- Managed projects effectively to deliver finished work on time.
- Adhered to timelines to meet quality assurance targets.
- Assessed scope and requirements to assist with project design determinations.
- Oversaw worksite construction to coordinate with supervisors and guide projects.
- Developed accurate technical drawings to direct successful engineering projects.
- Delivered concise instructions to technical team to maintain quality control.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Assisted in developing cost-effective solutions to engineering problems.
- Variety of Projects during my time in construction. Highlight projects Hawaiian Airlines Hanger $85M, Schofield Barracks South Range $150M, Hilton Grand Waikikian $100M, Hospital Renovations at The Queen's Medical Center including Electrical Upgrade $35M, Medical Library $15M, Exhaust Fan Upgrades $1.3M, Angiography $1.2M, 3T MRI $.5M.
Education
MBA -
Hawaii Pacific University
Honolulu, HI12.2012
Master of Science - Civil Engineering
University of Hawaii At Manoa
Honolulu, HI05.2008
Skills
- Purchasing and Planning
- Employee Supervision
- Process Improvement
- Profitability and Revenue Generation
- Cost Analysis and Savings
- Logistics Planning
- Customer Engagement
- Logistics Coordination
- Business Development
- Business Forecasting
- Training and Mentoring
- Project Management
- New Employee Hiring
- Operational Planning
- Operations Management
Accomplishments
Eagle Scout June 2000
Timeline
Assistant Operations Manager
Tao Fellowship Dba Sedona Mago Center Retreat
05.2018 - Current
Assistant to President
Tao Fellowship Dba Sedona Mago Retreat
10.2017 - 05.2018
Oahu Operations Manager
Castaway Construction & Restoration
07.2016 - 08.2017
Associate Consultant
Sullivan & Associates
07.2015 - 07.2016
Project Engineer III
Dck Pacific Construction, LLC
05.2008 - 07.2015
MBA -
Hawaii Pacific University
Master of Science - Civil Engineering
University of Hawaii At Manoa
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