Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Languages
Timeline
Generic

Keith Lovejoy

The Colony

Summary

Dynamic community management professional with over a year of experience in overseeing HOA operations, compliance programs, and resident engagement. Expertise in vendor management, board collaboration, homeowner education, and staff training fosters a collaborative environment that enhances community relations. Proven track record of resolving complex issues and streamlining processes demonstrates a commitment to building positive stakeholder relationships. Strong foundation in Organizational Behavior and Human Resource studies supports the ability to translate concepts into actionable plans while employing critical thinking to drive solutions in risk management, quality assurance, productivity, and cost reduction.

Overview

22
22
years of professional experience

Work History

Administrative Assistant

SBB Community Management
01.2024 - Current
  • Administer daily operations in partnership with developers, vendors, city officials, and homeowners.
  • Oversee compliance programs and ACC review process, resolving resident concerns.
  • Manage vendor bids, contracts, scheduling, utilities, and performance remediation.
  • Coordinate homeowner meetings and community events to improve engagement and education.
  • Reconcile invoices and resolve accounting discrepancies to ensure budget accuracy.
  • Train and guide staff, supporting efficient community operations.

Retention Specialist

Charter Communications
01.2019 - 01.2020
  • Strengthened customer relationships by resolving escalated issues and retaining accounts.
  • Matched services to customer needs, increasing satisfaction and retention.

Operations Manager

Camp Bow Wow
01.2019 - 01.2019
  • Directed franchise operations, including staff scheduling, onboarding, and coaching.
  • Monitored compliance with OSHA and safety regulations.

Real Estate Entrepreneur

01.2017 - 01.2019
  • Acquired, renovated, and managed properties through market research and vendor coordination.

Lead Consumer Resolution Specialist II

Bank of America
01.2010 - 01.2017
  • Supported compliance and risk management within foreclosure and litigation operations.
  • Improved reporting and efficiency by creating advanced Excel tools.

Director of Nursing Assistants

Atria Senior Living
01.2004 - 01.2010
  • Promoted through multiple roles, ultimately managing nursing assistant teams.
  • Trained staff, ensured compliance, and supported resident well-being.

Education

B.B.A. - Organizational Behavior & Human Resource Management

University of North Texas
Denton, TX

Skills

  • Community & HOA Operations
  • Compliance & ACC Review Oversight
  • Homeowner Education & Engagement
  • Vendor Contracts & Performance Management
  • Event & Meeting Coordination
  • Staff Training & Leadership
  • Budgeting & Invoice Reconciliation
  • Microsoft 365 & Advanced Excel

Affiliations

Community Associations Institute

Languages

Spanish
Hindi
Limited Working

Timeline

Administrative Assistant

SBB Community Management
01.2024 - Current

Retention Specialist

Charter Communications
01.2019 - 01.2020

Operations Manager

Camp Bow Wow
01.2019 - 01.2019

Real Estate Entrepreneur

01.2017 - 01.2019

Lead Consumer Resolution Specialist II

Bank of America
01.2010 - 01.2017

Director of Nursing Assistants

Atria Senior Living
01.2004 - 01.2010

B.B.A. - Organizational Behavior & Human Resource Management

University of North Texas