Keith Lovely
Monroe,LA
Summary
Versatile and results-driven professional with extensive experience across various roles, including a pivotal position at 1stFadez. Excelled in logistics and customer service, achieving a notable operational readiness rate above 97% at U.S. AIR FORCE. Skilled in Microsoft Office and team oversight, adept at enhancing service quality and streamlining processes for efficiency. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/Barber
1stFadez
Monroe, LA
08.2017 - Current
- Perform client consultation
- Perform requested haircut and or other services I.E
- Shampoo, razor shave, color enhancement
- Sanitize station and tools before after each client
- Inventory all equipment and adhere to all safety and sanitation guidelines according to the governing board of examiners for barbering including Covid 19 guidelines
- Process all administrative duties not limited to, but includes obtaining new licenses or renew old ones, book appointments, email marketing, notify all customers of upcoming promotions and programs
Warehouse Worker/Delivery Driver
Consolidated Electrical Distributors, Inc (CED)
Monroe, LA
10.2022 - 02.2025
- Pull orders, check inventory, process shipments, receive inventory and annotate any defects, delivery any orders to all customers
Customer Service Representative
Concentrix
08.2022 - 10.2022
- Call center, provide customers with assistance with their accounts, perform quality assurance checks on accounts, make purchases for customers, update customer information, tracking shipments
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Sales Associate
Lowe's Home Improvement
Monroe, LA
02.2022 - 05.2022
- Inventory incoming stock, process and prepare for customers
- Stock shelves with new product as well as sanitize and rotate product
- Assist customers with all inquiries and acquisitions
- Ensure product and purchases are loaded safely
- Adhere to all safety guidelines and regulations
Warehouse Loader
PepsiCo
Monroe, LA
02.2020 - 08.2021
- Prepare product for shipping, conduct quality checks of product to ensure no expired product is shipped, certify and sequence product
- Unload and load trucks with product
- Conduct daily inventory of all product
- Prepare warehouse for picking
Lead Sand Operator
Sand Revolution
Midland, TX
06.2019 - 02.2020
- Operated cranes
- Followed all site rules
- Assessed accidents and documented incidents
- Fostered and facilitated Unilateral Teamwork across several Companies over the Sand Fracking Process
- Supervised, and taught basic safety, repair and operations procedures on equipment and tools for the job
- Adhere to Health, Safety, and Environmental (HSE) procedures and guidelines, and other appropriate safety and service quality protocols and guidelines
- Performed the completion of pre and post job equipment inspections and associated paperwork and/or reports
- Directed the rigging-up and rigging-down of operation equipment which included high-pressure iron and hose connections
- Assisted in completing preventative maintenance procedures and maintaining support equipment
- Completed the clean-up, repair, and preparation for each jobsite
- Practiced safe driving procedures when traveling to and from locations
- Completed training as required following the Company's learning development system and processes
Helps Operator
WEST ROCK
Monroe, LA
11.2017 - 06.2019
- Responsible for loading the corrugated material into the Flexo and helping with Machine set-ups
- Core Competencies include:
- Loads the hopper of the press
- Helps Operator with machine set-ups
- Checks quality of the sheet
- Separates rejected product for disposal
- Responsible for keeping machine and work area clean
- Follows Standard Operation Procedures
- Assist other employees as necessary
- Comply with The Safety guidelines and Safety rules provided by the company as well as exercise common sense and good judgement in performance of duties
- Perform other duties as required
- Followed all warehouse rules
- Operated industrial presses, pallet jacks, and baler
- Assessed accidents and documented incidents
- Safely assembled machinery
- Assembled and organized labels
Non-Commissioned Officer in Charge (NCOIC) Manager of Cargo Movement
U.S. AIR FORCE
Jacksonville, AR
09.2006 - 07.2014
- Responsible for in-checks of supply assets servicing 41 squadrons vital to maintaining 81 aircraft at the world's Largest C-130 Training Base; Supervised, trained, advised, inspected, and maintained responsibility for health, morale, discipline, and welfare, of 14 Non-commissioned officers, and 20 enlisted Airmen; in Cargo Movement operations at two separate locations in Little Rock AFB
- Coordinated daily training requirements to meet Unit Cargo movement goals
- Shipped over 100K shipments worldwide with no safety issues, damages to equipment or environment, on time
- Selected accomplishment:
- Assisted Cargo Movement NCOIC in daily Cargo Functions, Overseeing all training including Packing & Preservation and Deployment-Focused training, Which included Written and digitized reports on all incoming and outgoing packages
- Maintained an operational readiness rate above 97% on all Material handling equipment and vehicles
- Managed Responsibility for more than $4M of property
- Served as the go-to person, continually sought by leaders, subordinates, and peers throughout the Unit for technical and professional advice
- Experienced zero accidents for the entire period, Due to stressing the importance of Safety
- Contributed technical and physical support with 30 helicopter body repair shipments totaling over $20M repair costs
- Updated Cargo Movement Operations System (CMOS) in-checking capabilities garnered a 57% increase in Cargo shipping operations
- Reduced downtime for immobile aircraft through quick turnaround J-model propeller
- Streamlined process for shipment of presidential support trucks, and provided support for all public appearances
- Delivered professional customer service via obtaining customer requests and acquisitions
- Reconciled $130K CBA billing; 12 on-time payments; beat HAF suspense by ten days--averted $3K in late payments
- Managed GSA City Pair program; audited 2K PCS/TDY itineraries to 42 locations--cut $9.1M from travel expenses
- Discovered errors w/ 37 Personally Procured Moves; initiated corrective action--prevented $2K in members' overpayment showcasing financial and fiscal responsibility
- Identified 26 discrepancies on PCS/TDY orders; MPS corrected--eliminated mis counseling/excess cost to customers
- Counseled 1.9K members on Personal Property PCS entitlements; processed 4K movement docs--enabled incident-free moves
- Facilitated 60 Personal Property mass briefs/ 28 short-notice moves; arranged pick-up dates under 72 hours--zero delays
- Lead and developed a cross-functional cargo chain of 18 consultative cargo movement teamwork services to all military installations in the pacific region
- Directed development of inter-service hazmat solutions across all modes of transportation
- Choreographed and Collaborated on a cargo chain movement from the Pacific rim to Stateside military bases through various forms of communication to deliver 300K cartons to 20 military installations all on the same day
- Utilized modes of the ocean, TL air, and ground Services, allowing for an international release
- Supported Army redeployments shipment resulted in 100% drawdown of outdated battle gear and ensured 100% timely delivery of excess AA&E saving over $900K in overstock and decreasing shortages by 40%
- Assisted management in reducing and reporting the status of administrative time by 20% and improved load quality by 30%
- Issued over 2.9 million gallons of aviation-grade fuel in support of Iraqi Enduring Freedom and Iraqi Freedom
- Awarded the Air Force and Army achievement medals, Meritorious Unit Award
Education
Associate's degree - Air Traffic Management
Traffic Management School
Lackland AFB, TX01.2007
High school diploma - Gender Studies
Carroll Magnet High School
Monroe, LA05-2003
Associate of Science - Business Technology
Louisiana Delta Community College
Monroe, LASkills
- Order fulfillment
- Merchandising
- Order Picker
- Inventory
- B2B sales
- Data entry
- Hair Styling
- Loader operation
- Order Picking
- Microsoft Excel
- Quality Control
- Hospitality
- Fixture installation
- Receptionist
- Mentoring
- Shipping & Receiving
- Administrative Experience
- Pallet Jack
- Production Management
- Problem management
- Logistics
- Manufacturing
- Freight Experience
- Digital Marketing
- E-Commerce
- Forklift
- Materials Handling
- Communications
- Supervising experience
- Caregiving
- Machine Operator
- Microsoft Office
- Customer service
- Load & Unload
- Email Marketing
- Warehouse Experience
- Packaging
- Employee Evaluation
- Service quality assurance
- Strategic planning
- Life cycle project management
- Quality management systems
- Team oversight
Certification
Barber license, 01/22, 12/22
Military Service
United States Air Force, SSGT
Timeline
Warehouse Worker/Delivery Driver
Consolidated Electrical Distributors, Inc (CED)
10.2022 - 02.2025
Customer Service Representative
Concentrix
08.2022 - 10.2022
Sales Associate
Lowe's Home Improvement
02.2022 - 05.2022
Warehouse Loader
PepsiCo
02.2020 - 08.2021
Lead Sand Operator
Sand Revolution
06.2019 - 02.2020
Helps Operator
WEST ROCK
11.2017 - 06.2019
Owner/Barber
1stFadez
08.2017 - Current
Non-Commissioned Officer in Charge (NCOIC) Manager of Cargo Movement
U.S. AIR FORCE
09.2006 - 07.2014
Associate's degree - Air Traffic Management
Traffic Management School
High school diploma - Gender Studies
Carroll Magnet High School
Associate of Science - Business Technology
Louisiana Delta Community College
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