Keith Luxeus
Platform Support Engineer
South Easton,MA
Summary
Highly passionate about software development and technology. Currently seeking opportunities as a DevOps Engineer or Support Engineer to apply acquired skills and deliver successful solutions to complex technological problems.
Overview
8
8
years of professional experience
Work History
Support Engineer
AG Mednet
06.2021 - 11.2025
- Diagnose, troubleshoot, and resolve portal, transport, software, and network issues with clients
- Use Jira to collaborate with the software development team in order to identify bug related issues and resolution
- Assist with the build and maintenance of Linux-based servers deployed at client sites and on AWS.
- Make postgreSQL database changes when necessary to resolve client and other service related issues
NOC Technician
Granite Telecommunications
02.2021 - 06.2021
- Remotely troubleshoot network related issues affecting our clients such as VoIP/SIP, MPLS, SD-WAN, and Metaswitch
- Work with inside wiring technicians for the deployment and troubleshooting of high performance networking equipments, i.e Cisco, Adtran, Meraki, and Velo Cloud
- Collaborate with other network providers at resolving configuration and hardware related issues
Data Repair Analyst
Granite Telecommunications
06.2017 - 02.2021
- Remotely troubleshoot network issues and problem calls from Granite customers and field technicians.
- Professionally and accurately handle customer requests including technical and non-technical inquiries.
- Answer technical questions regarding service installation, outages and component-level problems.
Education
Bachelor of Science - Computer Science
University of Massachusetts
Boston, MA 09.2013 - 2017.05
Associate of Science - Computer Science
Massachusetts Bay Community College
Wellesley Hills, MA 09.2010 - 2017.05
Skills
- Experience in Java, HTML, JavaScript, CSS, jQuery
- Familiar with C/C, Python, MySQL, Nodejs
- Agile Development and Project Management with Jira
- Knowledgeable in AWS, Google Cloud, Terraform
- Proficient on Windows, Mac, Linux
- Understanding of TCP/IP, Networking, Cisco IOS
Certification
- AWS Certified Cloud Practitioner
Timeline
Support Engineer
AG Mednet
06.2021 - 11.2025
NOC Technician
Granite Telecommunications
02.2021 - 06.2021
Data Repair Analyst
Granite Telecommunications
06.2017 - 02.2021
Bachelor of Science - Computer Science
University of Massachusetts
09.2013 - 2017.05
Associate of Science - Computer Science
Massachusetts Bay Community College
09.2010 - 2017.05