Summary
Work History
Education
Skills
Timeline
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Keith Lydon

DOWNERS GROVE

Summary

Logistics LTL Specialist at Wondfo USA, adept at enhancing customer satisfaction through expert problem-solving and effective communication. Successfully implemented training programs that boosted employee retention and optimized inventory management, reducing costs. Proven ability to collaborate with cross-functional teams to achieve project goals efficiently and improve operational processes.

Work History

Logistics LTL Specialist

Wondfo USA
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Developed training materials to enhance staff proficiency and productivity.
  • Negotiated with suppliers to reduce material costs, improving profit margins.
  • Restructured customer service process, ensuring quicker response times.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Devised and implemented processes and procedures to streamline operations.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.

Education

General -

Currie High School
Chicago, IL
06.1977

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Quality assurance
  • Quality assessment
  • Machinery maintenance
  • Coaching and mentoring
  • Vendor relations
  • Knowledge sharing
  • Teamwork and collaboration
  • Self motivation
  • Time management
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Organizational skills
  • Written communication
  • Task prioritization
  • Decision-making
  • Idea development and brainstorming
  • Logistics coordination
  • Audit reporting
  • Effective communication
  • Professionalism
  • Strategic planning
  • Inventory management

Timeline

Logistics LTL Specialist

Wondfo USA

General -

Currie High School
Keith Lydon