Keith Maddox
Buffalo,New York
Summary
An experienced Store Manager with High-energy, always successful in building and motivating dynamic teams. Cultivating a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive sales. Along with the skills of leading a successful and strong team, always executing the job description, with the skills of strong leadership, Dedication to one company, Creativity, and communication skills. Team player dedicated to improvements and executing all physical labor and store operations. Strengthening the company's business by leading implementation, Recruiting, hiring, supervising, Soft line merchandising Scheduling, and motivating a staff of up to 35 employees. Training staff with customer service and suggestive selling. Accountable for budgeting, cost control, payroll and asset protection. Managing all store operations of project managers, paper work, cash handling, truck deliveries, and stocking. Managing opening and closing procedures every week. Managing the productivity of the CSR's And ASM's, Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
Store Manager
Starbucks
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Build strong schedules during admin time to ensure barista's and supervisor's are able to service customers and create the best experience.
- Monitored sales, customer trends, customer connection scores and all business acumen while scheduling meetings, training pods and performance development conversations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached, trained and developed partners to take on new roles.
General Manager (District Trainer)
Rue 21
09.2021 - 01.2024
- Managed 27+ employee's in a high volume, fast-paced environment.
- Scheduled and led weekly store meetings for achieving KPI goal's.
- Coached sales associates on product knowledge, loyalty percentages, customer service, visual standards and register performance.
- Upheld and communicated store programs and standards to employees for optimal quality, visual standards, safety and cleanliness.
- Approved regular payroll submissions for employees.
- Analyzed and interpreted store trends to facilitate planning.
- Completed visual moves according to seasons and new trends.
- Completed weekly schedules according to daily sales plans, foot traffic forecasting tools, and employee strengths.
- Trained and coached department managers on how to properly lead and motivate associates.
- Managed inventory control, cash control and store opening and closing procedures.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Store Manager (District Trainer)
Dollar General
08.2019 - 08.2021
- Approved regular payroll submissions for employees.
- Ran multiple Locations during pandemic.
- Coached all associates on customer service and company expectations.
- Held weekly meetings with managers to discuss sales goals and tasking.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed inventory control, cash control and store opening and closing procedures.
- Trained and developed employees to grow within the company.
- Managed 2 locations for 3 months.
Department Manager
H&M
10.2018 - 08.2019
- Following all management guidelines in caring for and dressing mannequins, placing signs, preparing for events, such as seasonal displays, holidays and sales promotions
- Executing Department changes according to commercial pages rolled down from company visual team.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leading and managing 18+ Sales Advisors
- Reading and checking Sales for store and department,
- Constantly maintaining a clean and organized department to effect UPT sales,ADS, Conversion sales, and overall sales for department and store.
- Controlling P&L to ensure cost deductions.
- Operating registers and delivering great customer service
- Positive Attitude !
- Rotated merchandise and displays to feature new trends and promotions.
- Unloading truck using company "Best Practices" to ensure efficiency and payroll control.
- Running merchandise to floor
- Maintaining and coaching others on Fitting room routines.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Store Manager
National Stores
05.2018 - 10.2018
- Developed merchandising strategy to efficiently move overstock.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Supervised and directed all merchandise and shipment processing.
- Merchandised entire store according to company policy (Size, Specific Clothing Rack, Color, Size and style) Schedule up to 25 + Employees (1 Assistant Manager 3 Department Managers 2 Front End Managers and about 17-19 Cashiers.
- Manage the highest volume store in the district while Recognizing and rewarding outstanding work performance to cultivate a positive work culture.
- Store Opening and closing procedures, Leading sales floor to maximize profit, with recovery, color organization, and merchandising all freight to the respected department.
- Price pointing, Daily paperwork, truck paperwork, Company emails, Freight counts, signage, price changes, Conference Calls, Receiving Truck Deliveries and Increasing Sales with business planning
Store Manager
Citi Trends
05.2016 - 03.2018
- Completing weekly work schedule for all employees according to strengths and payroll budget.
- Operating all register functions, for Layaways, sales, and all forms of purchase and business needs.
- Leading the team by example in the area of their respected Job duties, Store recovery, Register operations, Merchandising, Layaways, floorsets, unloading boxes, customer focus, Closing and opening Store, Cash management and all expectations given by company and District Manager Organized clothing merchandise by size, style and color.
- Monitored and replenished soft line inventory to meet the customers needs.
- Promoted seasonal products and trends to ensure efficient movement of stock.
- Conducted weekly meetings to discuss Customer service, KPI goals and company expectations.
Store Manager
Family Dollar
08.2011 - 04.2016
- Strengthened the company's business by leading implementation.
- Leading, Recruiting, hiring, supervising,.
- Scheduling, and motivating staff to hit sales goals.
- Training staff with customer service and suggestive selling.
- Accountable for budgeting, cost control, payroll and asset protection.
- Managing all store operations of project managers, paper work, cash handling, truck deliveries, stocking and taking deposits to the bank.
- Managing opening and closing procedures every week.
- Managing the productivity of CSR's And ASM's, assigning each employee with task to complete within a days work.
- Assisting other stores while running my location.
- (I was promoted from CSR, to Assistant Manager, To Field Specialist, To Store Manager At Family Dollar.).
Education
High school -
Skills
- Budgeting
- Cost control
- Customer service
- Visual Merchandising
- Payroll
- Recruiting
- Selling
- Achieving KPI Goals
- Scheduling
- Spreadsheets
- Sales Strategies
- Team Leadership
Additional Information
- Authorized to work in the US for any employer . Willing to relocate:
Timeline
Store Manager
Starbucks
01.2024 - Current
General Manager (District Trainer)
Rue 21
09.2021 - 01.2024
Store Manager (District Trainer)
Dollar General
08.2019 - 08.2021
Department Manager
H&M
10.2018 - 08.2019
Store Manager
National Stores
05.2018 - 10.2018
Store Manager
Citi Trends
05.2016 - 03.2018
Store Manager
Family Dollar
08.2011 - 04.2016
High school -
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