Keith Manson

• Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Managed customer needs and delegated tasks to employees for optimal coverage.
• Streamlined opening and closing procedures as integral member of store staff.

• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
• Listened to customer requests and suggested additional menu items as appropriate to upsell products.
• Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
• Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
• Opened new inventory and rotated stock by dates to maintain freshness.
• Listened carefully to customer instructions and prepared orders according to those preferences.
• Maintained clean, trash-free workspaces to maximize productivity and safety.

• Greeted customers at counter to fulfill requests and answer questions.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
• Listened to customer requests and suggested additional menu items as appropriate to upsell products.
• Offered product samples to customers, generating additional sales through taste-testing.

• Cut meats to customer specifications and answered questions about specialty products.
• Performed meat inspections and checked temperature environment to maximize food safety.
• Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
• Priced Number orders daily by correctly wrapping, weighing and labeling cuts.
• Prepared Number customized meat orders, cut requests and wholesale services daily.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Communicated closely with servers to fully understand special orders for customers.

• Promoted and up-sold products and services to meet needs of customers.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Upheld high standards of customer service by promoting and upselling new products and services.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Forged and nurtured impactful relationships with customers to cultivate loyalty.
• Drove team revenue totals by bringing in top sales numbers.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Prospected continuously for new potential customers and maintained robust conversion rate.

Prepare and package all hot foods and food for production. Customer service, sales and promote products. Clean and sanitize all equipment and stations. Maintain all equipment like ovens fryers slicers scales and hot holders. Take temps and log all data for the food service in the deli at Ralph's.