Keith McCaston
Aurora,CO
Summary
To obtain a challenging leadership position in a dynamic organization where I can leverage my exceptional customer service skills and proven track record of driving results to achieve success. I am passionate about motivating and developing teams to reach their full potential and am committed to creating a positive work environment that fosters growth and success. Strong problem-solving skills, with the ability to identify issues and develop creative solutions. Proficient in using relevant software and technology to optimize processes and improve efficiency. Excellent time management skills, with the ability to prioritize tasks and meet deadlines. Ability to adapt to changing priorities and work effectively in a fast-paced environment. Demonstrated ability to lead by example, inspiring team members to deliver their best work. Strong analytical skills, with the ability to interpret data and make informed decisions. A customer-centric approach, with a commitment to exceeding customer expectations at every opportunity. Experience with conflict resolution and the ability to handle difficult situations with tact and diplomacy.
Overview
15
15
years of professional experience
Work History
Floor Supervisor
Mile Hi Bakery
11.2014 - Current
- Led a team of 20 bakery staff members in the production of high-quality hamburger buns for a variety of clients, including local restaurants and grocery stores
- Managed production schedules, ensuring that all orders were completed accurately and on time
- Trained new bakery staff members in company policies, procedures, and production methods
- Maintained inventory levels and ordered supplies as needed to ensure uninterrupted production
- Conducted quality control checks to ensure that all hamburger buns met company standards
- Collaborated with the sales team to develop new products and flavors, resulting in a 20% increase in sales.
Allied
Barton Security, University Of Colorado Hospital
06.2013 - 11.2014
- Maintained a safe and secure environment for hospital staff, patients, and visitors by patrolling hospital grounds, monitoring surveillance equipment, and responding to security incidents and emergencies
- Enforced hospital policies and procedures related to safety and security, including checking identification, controlling access to restricted areas, and responding to code alerts
- Provided excellent customer service to patients, visitors, and staff by answering questions, providing directions, and assisting with other needs as required
- Completed accurate and detailed reports and documentation of security incidents
- Participated in ongoing training and development programs to enhance skills and knowledge
- Maintained assigned equipment, including firearms, radios, and other security equipment.
Floor Supervisor
Convergys
04.2012 - 02.2013
- Managed a team of 20 customer service representatives, ensuring that all customer inquiries and issues were resolved in a timely and efficient manner
- Conducted training sessions for new employees, providing them with the skills and knowledge needed to deliver exceptional customer service
- Developed and implemented processes and procedures to improve efficiency and productivity, resulting in a 25% increase in customer satisfaction ratings
- Monitored team performance metrics and provided regular coaching and feedback to help team members meet or exceed performance goals
- Collaborated with other departments to identify opportunities for process improvement and implement new initiatives
- Maintained accurate records of team performance and provided regular reports to upper management.
Supervisor Subway
01.2008 - 01.2009
- Conducted training sessions for new employees, providing them with the skills and knowledge needed to excel in their roles
- Monitored food safety protocols and maintained a clean and organized work environment, ensuring compliance with health and safety regulations
- Prepared and maintained inventory and supplies, ensuring adequate stock levels and minimizing waste
- Collaborated with other departments to identify opportunities for process improvement and implement new initiatives
- Provided excellent customer service, resolving customer inquiries and issues in a timely and effective manner
- Coordinated with upper management to set sales targets and develop strategies to achieve them
- Maintained accurate records of financial transactions and provided regular reports to upper management.
Education
Diploma -
Gateway High School
2009
Skills
- Strong leadership skills, with the ability to motivate and manage a team
- Excellent organizational skills and attention to detail
- Proficient in managing inventory and ordering supplies
- Knowledge of food safety and quality control standards
- Experience with baking and production equipment
- Effective communication skills, with the ability to collaborate with other departments
- Ability to work in a fast-paced, deadline-driven environment
Timeline
Floor Supervisor
Mile Hi Bakery
11.2014 - Current
Allied
Barton Security, University Of Colorado Hospital
06.2013 - 11.2014
Floor Supervisor
Convergys
04.2012 - 02.2013
Supervisor Subway
01.2008 - 01.2009
Diploma -
Gateway High School
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