Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Timeline
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Keith McCoy

Keith McCoy

Colorado Springs,CO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Facilities Director / Event Coord.

Peak City Church
11.2021 - Current

Peak City is a non-denominational church with a $x.xM annual budget, 2500 weekly guests, and 40,000 sf facility under operation. Impact includes

  • Manages multiple concurrent facilities projects and 15 annual church events" (yes, include service and meet the needs in your count of projects and events)
  • Accountable for planning and administration, inspections and government compliance
  • Manages team of 18+ facilities, event, and community outreach volunteers. Responsible for all team building and recruiting
  • Responsible for management and execution of $125,000 facility repairs and maintenance budget
  • Conducted regular facility inspections to identify areas for improvement or repair needs.
  • Managed facilities staff, providing guidance, training, and performance evaluations to ensure optimal productivity.

Blue Diamond Wellness Advocate

DoTERRA International
06.2010 - Current

doTERRA is a billion dollar international agriculture and health and wellness company based in American Fork, UT

  • Education and sales services, leadership development, strengths building and coaching, team building, retreat planning and execution
  • Expanded clientele through networking at local events and building partnerships within the community to grow revenue to $1.3 million annually and recognized as top 1% sales performer.
  • Utilized social media platforms to share educational content about wellness topics, increasing brand visibility online.
  • Provided ongoing support for clients as they progressed through their personalized wellness programs.
  • Currently leads a team of 35+ sellers, mentors new Wellness Advocates, and shares best practices for success in the industry
  • Increased client retention through consistent follow-ups and support in their wellness journey.

General Manager / Operator

Culinary Logic
02.2009 - 03.2016

Culinary Logic is a full-service hospitality and entertainment company serving in multiple capacities with clients such as Life Is Beautiful, Coachella, the Downtown Project, and EDC

  • Oversaw all aspects of operation including inventory, service staff, scheduling, food service compliance, payroll, etc
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.



Education

Bachelor of Arts - Interior Design

The Art Institute
Las Vegas

Skills

Technical knowledge

Building Maintenance

Asset Management

Customer Service

Critical Thinking

Problem Resolution

Customer Relations

Conflict Resolution

Repairs and maintenance

Work Order Management

Special projects

Accomplishments

  • Blue Diamond (Top 1%) Wellness Advocate, doTERRA
  • Author, Choose Different, published in 2017
  • Founder SHiFT, A Community for Men
  • Host, SHIFT the Podcast and REYL Talk

Volunteer Experience

"See the Need" Lead Coordinator for Peak City Church. Started in 2022, our mission is to seek people in need within our community and to meet them where they are. Projects, free to recipients, have included building ADA ramps for disabled citizens, operating meal trains, coordinating moves, painting and plumbing, automobile maintenance, and meeting financial needs.

Timeline

Facilities Director / Event Coord.

Peak City Church
11.2021 - Current

Blue Diamond Wellness Advocate

DoTERRA International
06.2010 - Current

General Manager / Operator

Culinary Logic
02.2009 - 03.2016

Bachelor of Arts - Interior Design

The Art Institute
Keith McCoy