- Outdoor Recreation
Keith McCullough
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Holler Honda
09.2020 - Current
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
Senior Training Consultant
Holler Honda
09.2020 - Current
- Collaborated with management teams to identify training needs and develop targeted programs, streamlining organizational objectives.
- Tracked employee performance metrics pre-and post-training, demonstrating the effectiveness of implemented programs.
- opportunities, increasing employee accessibility to resources.
- Delivered specialized coaching sessions for individual employees requiring additional support or skill development.
- Trained and mentored 5 new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Education
Associate of Arts - Sports Management
University of Maryland
MD05-1992
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
Accomplishments
- Supervised team of 5 staff members.
- Exceeded monthly quota every month.
- Awarded Top Performance from Honda 4 years straight
Interests
Affiliations
- United States Army
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Operation Management
. Maintained government equipment in excess of 1.7M; responsible for the Health, welfare,morale training,professional development and readiness of military personnel.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementPersonal development programsTimeline
Sales Associate
Holler Honda
09.2020 - Current
Senior Training Consultant
Holler Honda
09.2020 - Current
Associate of Arts - Sports Management
University of Maryland
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