Keith Mckenley
1383 Danbury St SW
Summary
Proven customer service expert from Ritz Carlton Hotel , adept in conflict resolution and cash handling accuracy, I've excelled in fostering customer loyalty and enhancing team efficiency. Leveraging exceptional communication and problem-solving skills, I've significantly contributed to creating positive customer experiences and streamlining operations.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Home Depot
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Target
06.2024 - 11.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
Valet Attendant
Four Seasons Hotels and Resorts
05.2022 - 10.2024
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
Customer Service Representative
Radial
03.2017 - 05.2020
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
Valet Attendant
Ritz Carlton Hotel
10.2022 - 05.2024
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
Stocker
Walmart
04.2015 - 04.2017
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
Education
Melbourne Central Catholic
Melbourne, FL08.2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
Accomplishments
Played varsity basketball all 4 four years high school, known to be a fast learner and a hard worker
Timeline
Sales Associate
Target
06.2024 - 11.2025
Valet Attendant
Ritz Carlton Hotel
10.2022 - 05.2024
Valet Attendant
Four Seasons Hotels and Resorts
05.2022 - 10.2024
Customer Service Representative
Radial
03.2017 - 05.2020
Stocker
Walmart
04.2015 - 04.2017
Sales Associate
Home Depot
Melbourne Central Catholic
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