KEITH MCMURRY
Gainesville,GA
Summary
Dedicated, reliable operations and technology leader with a background in brokerage and RIA operations, process improvement, system implementations, and analytics possessing 14+ years of financial services experience and 9+ years experience strategizing, configuring, testing, and implementing software and operational initiatives for independent broker/dealers is seeking to leverage leadership and strategic planning experience to maximize operational and technology performance in the achievement of organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Transitions & Technology
Arkadios Capital
03.2021 - 05.2024
- Successfully onboarded 81 new advisors and $4.2B in AUA to the Broker-Dealer & RIA platforms.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Deployed, monitored and maintained system installation, upgrades and network integration to achieve advisor satisfaction and operational efficiencies.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Provided documentation of processes to comply with regulations and company policies.
- Developed impactful and strategic partnerships with clients to drive business development.
- Analyzed business needs while soliciting customer feedback for process improvements.
VP Operations
The Strategic Financial Alliance Inc.
11.2018 - 03.2021
- Strategically coordinate operations according to objectives and capabilities, effectively allocating resources to meet demands
- Develop, implement, and manage a team dedicated to new advisor onboarding and the transition process
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Cultivate and strengthen lasting client relationships
- Develop policies and procedures for operational and technological processes to ensure compliance with standards and regulations
- Oversee requirements, gaps analysis, training, development and implementation of new programs and technologies
- Communicate with management to develop, monitor, and achieve strategic operational and technological goals
- Implement innovative programs to increase employee loyalty and reduce turnover
- Monitor and evaluate teams, identifying and targeting opportunities for improvement
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Established clear management goals and devised systems to track results for effective decision making.
VP Operations/VP Data Analytics
Triad Advisors
12.2013 - 11.2018
- Coordinated with cross-functional project teams and the technology road map to strategically plan and execute multiple simultaneous projects to implement and enhance core software offerings
- Collaborated with contract programmers to develop and utilize ETL tools to complete database migration - reduced data errors by 30% and budget by 25% over initial projections
- Configured and implemented operations platform currently utilized by all clients - effectively deployed software 2 months ahead of schedule
- Tracked trends and suggested enhancements that would both challenge and refine the enterprise's technology product offerings
- Monitored and prioritized software enhancements and releases through six week sprints - strategically prioritized and accomplished the development and release of hundreds of technology enhancements
- Acted as liaison between Executive Leadership, IT, Operations, Compliance, and Marketing to ensure accurate planning, execution, communication, and delivery of all projects
- Partnered with executives throughout the enterprise to develop strategies to enhance technology offerings - developed an aggressive platform stabilization plan to enhance the usability of the current software offering
- Crafted executive and client communications regarding project status as well as any planned and potential enhancements
- Analyzed and interpreted business needs to communicate changes in business requirement documents and technical requirement documents
- Compiled statistics to monitor data gaps across all lines of business
- Served as alternate Salesforce.com administrator
Education
Bachelor of Science -
Georgia State University
Atlanta, GA2007
Skills
- Outstanding analytical and evaluative skill sets
- Extremely quick learner
- Record of promotion to assignments of increasing authority and responsibility
- Exceptional team player and contributor
- Well-organized multi-tasker
- Outstanding communications and presentation capacity
- Proficient in advanced business software applications
- Strong capacity in administration and other highly detailed tasks
- Tasked to support senior management
- Excellent capacity in prioritization, problem-solving and effectiveness in fast-paced environments
- Proven ability to develop and maintain strong business relationships
- Highly responsible and ethical
- Outstanding customer support skills to include customer retention and problem resolution
Certification
- Project Management Institute - PMP
- FINRA - Series 7,24, and 66
Timeline
Director of Transitions & Technology
Arkadios Capital
03.2021 - 05.2024
VP Operations
The Strategic Financial Alliance Inc.
11.2018 - 03.2021
VP Operations/VP Data Analytics
Triad Advisors
12.2013 - 11.2018
Bachelor of Science -
Georgia State University
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