Keith Meeks
Baird,TX
Summary
Customer Relationship Management Professional experienced in enhancing customer satisfaction and driving team collaboration for exceptional service outcomes. Delivered increased customer satisfaction ratings through effective account management and complaint resolution, supporting sales initiatives.
Overview
11
11
years of professional experience
Work History
Onsite Oilfield Rep
Grainger Industrial Supply
Midland-Odessa, TX
06.2017 - 05.2023
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Resolved customer complaints effectively to ensure satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported sales team members to drive growth and development.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted in inventory management and stock replenishment tasks.
- Maintained accurate inventory levels to support sales and replenishment efforts. and ordered supplies as needed.
- Escalated unresolved issues to appropriate departments for further investigation.
- Utilized broad knowledge to recommend solutions to potential customers.
- Established relationships with existing customers to promote new product or service opportunities.
- Provided customer service by answering product and service related questions.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Consistently met daily performance goals set by management team members.
Chaplain
TX Dept of Criminal Justice
Abilene, TX
09.2012 - 12.2016
- Conducted religious services and ceremonies in correctional facilities.
- Provided spiritual guidance to inmates during individual and group sessions.
- Developed and implemented programs addressing spiritual needs of diverse populations.
- Offered crisis intervention and support during critical incidents within the facility.
- Facilitated discussions on ethical issues among inmates and staff members.
- Served as a liaison between inmates and community faith organizations for resources.
- Provided support and intervention during emotionally challenging incidents.
- Collaborated closely with individuals to better understand unique issues and determine appropriate levels of involvement to meet spiritual needs.
- Led Bible study classes for those interested in deepening their understanding of scriptures.
- Facilitated group discussions on religious topics such as prayer, scripture, faith, and morality.
- Helped facilitate interfaith dialogues among different religious groups within the organization.
- Served as a liaison between the chaplaincy team and local churches or other religious organizations.
- Assisted in developing programs that promote holistic well-being for those served.
- Conducted individual counseling sessions with individuals seeking spiritual guidance.
- Gathered information and prepared materials for use in daily devotions, prayer meetings and Bible studies.
- Responded quickly when paged for disasters or drills.
- Responded to pages for emergency pastoral care during assigned shifts.
- Administered communion, baptisms and other religious rites.
Education
Master of Arts - Biblical Counseling
Dominion Seminary of Theoogy
Abilene, TX05-2012
Skills
- Customer relationship management
- Inventory management
- Fleet management
- Route optimization
- Geographic knowledge
- Safety compliance
- Problem solving
- Critical thinking
- Time management
- Adaptability to change
- Team collaboration
- Communication skills
- Interpersonal skills
- Conflict resolution
- Dependable
- Attention to detail
- Customer-oriented
Timeline
Onsite Oilfield Rep
Grainger Industrial Supply
06.2017 - 05.2023
Chaplain
TX Dept of Criminal Justice
09.2012 - 12.2016
Master of Arts - Biblical Counseling
Dominion Seminary of Theoogy