Keith Merkel

• Hired, managed, trained and developed a team of Underwriters, Supervisors, and Processor-Verifiers.
• Monitored department workload for new submissions, endorsements, and clean-up projects to ensure timely processing.
• Conducted file audits, policy reviews, and performance reviews to help develop the Home Underwriting team.
• Trained underwriting supervisors on re-underwriting processes and managed property re-underwriting, including advising agents on policy changes and non-renewals.
• Developed and conducted numerous training presentations to our agency partners and members of the underwriting team in Home, Auto and Farm.
• Assisted with the hiring, development and training of the Property Inspection Specialist position.
• Developed and delivered training presentations for agency partners and underwriting team to enhance knowledge in Home, Auto, and Farm underwriting.

• Hired and developed team of underwriters, underwriting supervisors and processor-verifiers to enhance underwriting capabilities.
• Monitored and prioritized department workload for new submissions, endorsements and clean-up projects to ensure timely processing.
• Learned an in-depth understanding of our farm coverages and policy forms.
• Assisted with farm re-underwriting and reviewed home and auto files to evaluate the entire account.
• Developed and delivered training presentations to agency partners and underwriting team members in home, auto and farm coverage, improving knowledge and collaboration.

• Contributed to the development of FMNE’s Sr. Underwriter Program, enhancing underwriting capabilities.
• Assisted with the training of underwriters on the re-underwriting.
• Led underwriting team to evaluate risk and develop tailored insurance solutions.
• Streamlined underwriting processes, improving efficiency and reducing turnaround time for policy approvals.
• Mentored underwriters, enhancing their analytical skills and promoting professional development.

Developed and managed a team of Claims Adjusters in our Columbus office.

Supervised claims processing team to ensure compliance with company policies and regulatory requirements.

Developed training programs for new hires, improving onboarding efficiency and employee performance.

Worked property and casualty claims.