Keith Miller
Rosholt,WI
Summary
Proven leader in operational management, I excelled at Precision Diagnostics by pioneering new markets, significantly boosting monthly revenue to over $400,000. Skilled in asset management and fostering strong customer and vendor relations. I led a multi-state team of 16, enhancing career progression and operational efficiency. Dependable and detail-oriented to manage multiple tasks and priorities. My approach combines outstanding communication with strategic workforce planning.
Overview
13
13
years of professional experience
Work History
New Market Regional Operations Manager
Precision Diagnostics
Madison, WI
04.2020 - 01.2025
- Developed the Iowa market leading to a monthly revenue of more than $400,000.
- Developed new markets from ground up in Iowa, South Dakota, Indiana, Missouri and Michigan.
- Oversaw a multi-state team of 16 technicians, enhancing career progression for several members.
- Built and maintained relationships with our customer base, including education via a lunch-and-learn featuring informative PowerPoint presentations to strengthen customer rapport.
- Validated billing records for compliance with established standards and updated discrepancies.
- Contributed to regional success by supporting managers in multiple locations.
Breakdown Coordinator
Roehl Transportation
Marshfield, WI
10.2012 - 12.2020
- Facilitated repairs and managed costs for 4,000 trucks and 6,000 trailers nationwide during on-road breakdowns to minimize truck drivers' downtime.
- Ensured that the average downtime for truck drivers remained under six hours.
- Contributed as a proactive team member at Roehl Transport by ensuring a smooth workflow through efficient shift transitions after handling the workload independently for seven hours.
Service Advisor
Kocourek Automotive Group
Wausau, WI
09.2011 - 10.2012
- I scheduled guests' appointments, greeted them as they pulled into the service drive, and checked them in while doing a full walk-around inspection with the guests at their vehicles.
- I managed the distribution of work to my team of technicians, and relay any additional concerns or information from the guest regarding their vehicle.
- I provided the guests with accurate estimates, and the length of time they could expect to be waiting for their vehicle.
- I would then process any warranty claims, write warranties with the manufacturer, manage guest payments for out-of-pocket expenses during vehicle service, and direct them to their completed vehicle.
Education
Some College (No Degree) - Criminal Justice
Northcentral Technical College
Wausau, WISkills
- Asset management
- Staff supervision
- Excellent interpersonal skills
- Outstanding communication skills
- Supervisory role background
- Key performance indicators
- Workforce planning
- Operational efficiency
- Inventory monitoring
- Customer and vendor relations
- Sales support
- Standard operating procedures
Timeline
New Market Regional Operations Manager
Precision Diagnostics
04.2020 - 01.2025
Breakdown Coordinator
Roehl Transportation
10.2012 - 12.2020
Service Advisor
Kocourek Automotive Group
09.2011 - 10.2012
Some College (No Degree) - Criminal Justice
Northcentral Technical College
Similar Profiles
Natasha DrainNatasha Drain
Specimen Collector at Precision DiagnosticsSpecimen Collector at Precision Diagnostics
Shana T HannahShana T Hannah
NA at Precision DiagnosticsNA at Precision Diagnostics
Markus FunchesMarkus Funches
Phlebotomist at Precision DiagnosticsPhlebotomist at Precision Diagnostics