Keith Milligan
Rome,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.
Overview
26
26
years of professional experience
Work History
CNC Operator/Production Assembler
Remington Arms Company
Ilion, NY
04.2011 - Current
- Perform quality control checks on machined parts using precision measuring instruments such as calipers, micrometers and gauges.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Set up and operate CNC machines to perform tasks such as drilling, tapping, reaming, countersinking and milling.
Service Manager
Utica Truck Sales
Marcy, NY
05.2008 - 04.2011
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
Lead Fleet Mechanic
mohawk valley fuel oil
Marcy, NY
09.2001 - 01.2008
- Performed preventative maintenance on fleet vehicles, including oil changes, tire rotation and replacements, brake pad replacement, and engine tune-ups.
- Developed and implemented a comprehensive maintenance schedule for all company vehicles to ensure the highest level of safety and performance.
- Diagnosed mechanical issues with various types of fleet vehicles using specialized computer diagnostic equipment.
Dist. Service Rep. Northeast Region
Mack trucks inc
Allentown, PA
04.1998 - 09.2001
- Greeted customers and answered inquiries in a professional manner.
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Processed payments via cash, check, or credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Performed inventory counts to ensure accuracy of stock levels on hand.
- Ensured compliance with all safety regulations within the store environment.
- Operated point-of-sale systems accurately and efficiently to process customer orders quickly.
- Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
- Created labels for outgoing shipments using shipping software programs such as UPS WorldShip or FedEx Ship Manager.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Followed proper cash handling procedures while completing transactions.
- Tracked daily sales figures and updated spreadsheets accordingly.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Contributed ideas on how to improve processes related to customer service delivery.
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld strict standards for quality and performance.
- Consulted with customers regarding needs and addressed concerns.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered accurate service information to meet goal-directed development plan.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
- Audited customer account information to identify issues and develop solutions.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Escalated complex issues and set up appointments for further service.
- Processed customer account changes with proprietary software.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
T.R. Proctor High School
Utica, NY06.1975
Skills
- Quality Inspection
- Safety Compliance
- Raw Materials Handling
- Machine Alignment
Affiliations
- very active in hunting and fishing activites, and outdoor camping.
Accomplishments
- awarded several Mack Truck achievement awards. awarded a third degree black belt in shotokan karate, and had a class for over 8 years.
Timeline
CNC Operator/Production Assembler
Remington Arms Company
04.2011 - Current
Service Manager
Utica Truck Sales
05.2008 - 04.2011
Lead Fleet Mechanic
mohawk valley fuel oil
09.2001 - 01.2008
Dist. Service Rep. Northeast Region
Mack trucks inc
04.1998 - 09.2001
High School Diploma -
T.R. Proctor High School
Similar Profiles
April DunnApril Dunn
Technician at Remington Arms CompanyTechnician at Remington Arms Company
Adrian SpillerAdrian Spiller
Production Specialist at Remington Arms CompanyProduction Specialist at Remington Arms Company
Gabrielle LivengoodGabrielle Livengood
Customer Service Representative III at National General Insurance CompanyCustomer Service Representative III at National General Insurance Company
Susan PawlikowskiSusan Pawlikowski
Assistant Mgr. at Rite AidAssistant Mgr. at Rite Aid
MacKenzie HiltsMacKenzie Hilts
Graphic Designer at A&P Master ImagesGraphic Designer at A&P Master Images