Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Keith Minter

Manager
Fort Worth,TX

Summary

Versatile Collections Manager highly effective at utilizing diverse financial expertise to take on challenging objectives and achieve remarkable results. Versed Compliance, control and reducing delinquency.

Overview

23
23
years of professional experience

Work History

Collections Manager

Wells Fargo
Irving, TX
09.2005 - 01.2024
  • Managed a team of 120+ full time employees- 8 Exempt
  • Managed Pre and post-charge Teams
  • Managed repossession assignments
  • Work with insurance vendors and internal loss team
  • Worked closely with Business Support Consultants, Compliance and Control partners to create mechanisms to ensure adherence to policy and procedure, as well as state and federal regulations
  • Reduced turnover by 25% YOY by creating and implementing a plan to address using factors recognized through team member engagement surveys, Human Resource analysis as well as through team meetings and discussions with individuals to determine what was working and what needed improvement.
  • Increased Service Levels and decreased customer complaints
  • Implemented a culture of leadership development at every level
  • Delivered weekly feedback sessions and stretch assignments aimed to bolster areas of opportunity and add depth to existing strengths.
  • Lowered re-instatement rate from 28% to ≤18% in six months.
  • Responsible for management of asset recovery, skip tracing, liens, impounds and insurance account resolution.
  • Established relationships with key contacts to improve process, reduce delinquency and minimize charge-off
  • Collaborated with legal resources and recovery teams to manage default
  • Develop daily/weekly strategies to reduce delinquency and prevent loss
  • Consult daily with analytics team on performance

Collections Manager

Dallas County Community Credit Union
Dallas, TX
06.2003 - 03.2005
  • Responsible for managing all stages of Collections
  • Working with 3rd party vendors
  • Repo Assignments
  • Daily call strategies
  • Creating queues that would allow for manual dialing in a structured environment
  • Creating policies to support collection efforts

Assistant Vice President- Collections

Triad Financial Services
NRH, TX
06.2001 - 02.2003
  • Conducted regular staff meetings to discuss progress on projects and initiatives.
  • Identified areas for improvement within the organization and developed strategies for addressing them.
  • Collaborated with upper management to create long-term business plans.
  • Monitored departmental performance metrics to ensure objectives were met or exceeded.
  • Provided guidance, support and direction to subordinates in order to achieve organizational goals.
  • Ensured compliance with established policies, procedures and regulations.
  • Facilitated communication between internal stakeholders regarding project updates and changes.
  • Evaluated existing processes for effectiveness and recommended improvements when necessary.

Education

High School Diploma -

Kirbyville High School
Kirbyville, TX
05-1988

Skills

  • FDCPA
  • TCPA
  • FCRA
  • Investigate, resolve and respond to customer concerns
  • Service Optimization
  • Coaching and development
  • Risk Assessment
  • Contact Center strategy
  • Workday
  • PeopleSoft
  • Genesys
  • Dialer
  • Compliance and Control
  • Vendor management
  • Genesys

Accomplishments

  • 2 Time President's Award winner
  • Responsible for building 2 processes (Early Pay Default and Hardship Refinance) from suggestion to completion
  • Recognized for positioning the most leaders for growth 3 consecutive years
  • Managed high-risk processes (pre and post charge-off)

Timeline

Collections Manager

Wells Fargo
09.2005 - 01.2024

Collections Manager

Dallas County Community Credit Union
06.2003 - 03.2005

Assistant Vice President- Collections

Triad Financial Services
06.2001 - 02.2003

High School Diploma -

Kirbyville High School

Similar Profiles

CREATE PROFILE
Keith MinterManager