Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Misner

Bonita Springs

Summary

Professional property maintenance expert with proven ability to ensure optimal facility operations and enhance property value. Skilled in preventive maintenance, troubleshooting, and repairs to support efficient property management. Strong focus on team collaboration, adaptability to changing needs, and achieving high-quality results. Reliable and resourceful with keen eye for identifying and addressing issues promptly.

Overview

23
23
years of professional experience

Work History

Customer Experiance Manager

The Home Depot Store 6373
11.2022 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Established performance and service goals and held associates accountable for individual performance.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
  • Reduced response time to customer inquiries by optimizing support channels.
  • Analyzed customer feedback data to identify trends and areas for improvement.
  • Elevated customer satisfaction scores by implementing customer feedback loop that addressed concerns promptly.

Traffic Monitioring Technician

Souther Traffic Services
12.2020 - 10.2022
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.

Production Manager

Serve Pro
10.2005 - 11.2020
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Estimated labor requirements to support anticipated workload.

Senior Buildings Trades Worker

Manatee County EOC
03.2002 - 07.2005
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Supervised employee performance, preventive maintenance, and safety.
  • Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
  • Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
  • Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
  • Managed a team of technicians, providing guidance and support for skill development and performance improvement.

Education

No Degree - Computer Graphics

Kaiser University
6151 Lake Osprey Dr, Sarasota, FL 34240
05-2001

GED -

Manatee High
902 33rd St Ct W, Bradenton, FL 34205
01-1999

Skills

  • Preventive Maintenance
  • Equipment maintenance
  • Attention to detail
  • Production planning & oversight
  • Multitasking and organization
  • Team development
  • Power Tools and Equipment
  • Safety management
  • Materials management
  • Proficient in [software]
  • Mechanical Knowledge
  • Quality inspection
  • Supply management
  • Quality assurance training
  • Work Planning and Prioritization
  • Customer interaction
  • Machinery inspection
  • System troubleshooting
  • Repair services
  • Cleaning and sanitation
  • Training and onboarding
  • Maintenance
  • Equipment monitoring
  • Equipment Repair
  • OSHA requirements
  • Equipment troubleshooting
  • OSHA compliance

Timeline

Customer Experiance Manager

The Home Depot Store 6373
11.2022 - Current

Traffic Monitioring Technician

Souther Traffic Services
12.2020 - 10.2022

Production Manager

Serve Pro
10.2005 - 11.2020

Senior Buildings Trades Worker

Manatee County EOC
03.2002 - 07.2005

No Degree - Computer Graphics

Kaiser University

GED -

Manatee High

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Keith Misner