Keith Montross

• Successfully filled in as Regional Security Manager for a collective total of 5 months while current Manager took parental leave.
• Collaborated cross functionally with multiple teams within the organization to effectively ensure all are in alignment on current events and topics related to security.
• Provide quarterly business reviews to Client Leadership Teams to demonstrate continued value to the client within the Pacific Northwest Region.
• Assisted in the coordination and leading of fire evacuation drills and other emergency preparedness events.
• Lead a team of 4 Security Professionals; managing schedules and enforcing polices to keep team compliant on proper protocol and company standards.
• Worked closely with Security Technology team to effectively roll out and execute access control operations related to employees returning to offices.
• Helped manage short and long term employee access to closed work spaces during complete COVID office closures.

Senior Team Leader

• Worked closely with contract representative to ensure quality control of 2 contracted security professionals.
• Managed schedules, enforced policies, and met bi-weekly deadline for submitting payroll for 2 associates.
• Liaised with corporate headquarters operationally to help schedule additional manpower for other site locations, and booking travel for those associates keeping company budget in mind.

Team Leader

• Oversaw team of 2 security professionals; providing mentorship, schedule management, and performance evaluations.
• Kept team compliant with security protocols and appearance standards, and addressed any non compliance.
• Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.

Security Staff Agent

• Protected facility and 500+ employees and guests by inspecting suspicious activities, surveillance feeds and premises regularly for criminal acts and rule infractions.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Investigated incidents and wrote detailed reports reflecting events that took place to provide to Leadership.

• Completed reserve service as an E-5 and Section Chief. 0811 Section Chiefs are responsible for the safety, training, and well being of a section of 10+ Marines.
• Maintained complete accountability of all serialized howitzer gear, crew served weapons, and communication gear associated with the M777A2 howitzer.
• Responsible for the safe and accurate fires of 1000+ fire missions in training environments stateside and abroad while acting as Section Chief.
• Demonstrated clear and effective communications on wire and radio to coordinate accurate and effective fires with Fire Direction Control.
• Managed receipt, storage and issue of ammunition equipment and processes.

Doorman/Front Drive Supervisor

• Helped lead team of 20+ valet attendants.
• Arranged special transportation for guests and booked taxis and business-class vehicles.
• Managed labor assignments and equipment allocations and met transportation, operations and production goals.

Bellman

• Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
• Delivered service in accordance with Forbes triple 5 star rating, passing and exceeding frequent audits.
• Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.

Valet Attendant

• Facilitated vehicle flow by managing traffic control and parking in assigned area.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Responded to customer requests efficiently and with knowledgeable assistance.

Valet Cashier

• Resolved customer issues and complaints expeditiously to meet customer service quality standards.
• Maintained and secured revenue during shift to avoid theft or shortage.
• Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.