Keith Mooney
Massillon
Summary
Dynamic business and operations professional with over 7 years of experience in the non-profit and private sectors, adept at optimizing processes and enhancing operational efficiency. Proven expertise in managing high workloads, ensuring compliance, and driving performance improvements through effective scheduling, time card management, performance reviews, and interviewing. Renowned for clear communication, sound judgment, and the ability to foster effective cross-functional collaboration. Committed to delivering strategic solutions that align with organizational goals and drive sustainable growth.
Overview
8
8
years of professional experience
Work History
Medical Management Specialist
Erie Insurance
Canton, OH
01.2023 - Current
- Developed comprehensive reports emphasizing compliance, delivering actionable insights to enhance claims and operational efficiency.
- Interpreted and enforced regulatory guidelines to ensure compliance in handling intricate case matters.
- Managed high-priority client concerns by ensuring timely communication and effective follow-up actions.
- Reviewed and analyzed records to determine eligibility and risk levels, maintaining adherence to compliance standards.
- Engaged with cross-functional teams to identify and implement strategies for improved workflow and faster issue resolution.
Residential Supervisor
CommQuest Services
Massillon, OH
01.2021 - 01.2023
- Coordinated residential operations to maintain safety standards and regulatory compliance.
- Supervised staff scheduling and time card approvals, ensuring precise payroll processing and sufficient coverage for operational needs.
- Orchestrated comprehensive candidate interviews, onboarding sessions, and performance assessments to develop a robust and effective team.
- Implemented conflict resolution and de-escalation training to empower staff and improve interactions with residents.
- Ensured accuracy and clarity in documentation and incident reports to facilitate operational integrity.
- Monitored and coordinated inventory levels, ensuring timely replenishment of essential supplies for uninterrupted operations.
Chemical Dependency Counselor Assistant
CommQuest Services
Canton, OH
11.2019 - 06.2021
- Designed and implemented educational programs and tailored sessions to promote client growth and success.
- Engaged with clinical teams to support the creation of treatment plans that address specific client needs.
- Evaluated program outcomes and metrics to identify areas for improvement and increase overall effectiveness.
- Oversaw documentation processes to guarantee compliance standards and streamline reporting procedures.
Residential Assistant
CommQuest Services
Massillon, OH
06.2018 - 11.2019
- Coordinated daily residential activities to ensure compliance with safety protocols and operational efficiency.
- Advised residents on conflict resolution strategies, promoting personal accountability within the community.
- Compiled thorough documentation and incident reports, contributing to compliance adherence and providing critical insights for decision-making.
Education
MBA -
University of Illinois At Urbana-Champaign
Champaign, IL05-2027
Master of Science - Management
University of Illinois Urbana-Champaign
10-2025
Bachelor of Business Administration -
Boise State University
08-2024
Skills
- Compliance management
- Scheduling and payroll management
- Managing employee interviews and performance assessments
- Operational efficiency enhancement
- Leadership development
- Technical writing skills
- Excel proficiency
- Skilled in Word processing
- Presentation design
- Email management
- Google Workspace
- Case Management Systems
- Scheduling & Payroll Software
Timeline
Medical Management Specialist
Erie Insurance
01.2023 - Current
Residential Supervisor
CommQuest Services
01.2021 - 01.2023
Chemical Dependency Counselor Assistant
CommQuest Services
11.2019 - 06.2021
Residential Assistant
CommQuest Services
06.2018 - 11.2019
MBA -
University of Illinois At Urbana-Champaign
Master of Science - Management
University of Illinois Urbana-Champaign
Bachelor of Business Administration -
Boise State University