Sr. Collection Rep.
Starmark Financial Services
03.2024 - Current
- Reduced delinquency rates with proactive strategies and timely follow-ups on overdue accounts.
- Maintained strong relationships with clients, addressing concerns promptly and professionally to ensure continued business partnership.
- Streamlined the collections process for increased productivity, utilizing automated tools and software applications..tlo,idi core.
- Collaborated with team members to establish best practices and optimize internal processes for maximum results in debt collection efforts.
- Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.
- Managed a high volume of accounts efficiently by prioritizing tasks based on risk levels and collection potential.
- Collaborated closely with the legal team to initiate litigation proceedings in cases of non-payment, ensuring proper documentation and adherence to relevant laws.
- Identified trends in delinquent accounts to anticipate potential issues and proactively address them before they escalated into larger problems.
- Provided exceptional customer service by empathizing with clients'' financial situations, offering flexible payment solutions while still adhering to company policies.
