Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Professional Highlights
Timeline
Generic

Keith Moore

McKinney,USA

Summary

Dynamic operations leader with over 25 years of experience enhancing performance across expansive, multi-site distribution networks for prestigious retailers including Crocs, Petco, JCPenney, and Staples. Expertise in managing teams of over 2,500 associates and overseeing P&Ls exceeding $1 billion, consistently achieving multimillion-dollar cost savings through strategic automation, labor optimization, and innovative process improvements. Proficient in scaling operations and aligning fulfillment strategies with evolving customer expectations and business objectives. Renowned for cultivating resilient, high-performing teams and promoting a culture of accountability, fairness, and continuous improvement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Vice President, Global Distribution and Logistics (Americas)

Crocs, Inc
08.2023 - 04.2025
  • Lead strategic direction and operational excellence for distribution networks across North and South America, overseeing 1,250+ employees across multiple distribution centers and 3PL partnerships.
  • Manage highly automated facilities, incorporating robotics, AI, and machine learning to streamline fulfillment processes and enhance productivity.
  • Optimize supply chain operations, including inventory management, order fulfillment, and transportation, achieving significant cost reductions and improved efficiency.
  • Implemented "See-To-Solve" process improvement platform in the Americas DC Network in 2023 and 2024 driving over $1.7M in savings.
  • Develop and implement risk management strategies to ensure business continuity.
  • Partnered cross-functionally with global teams to align inventory flow, labor strategy, and customer delivery targets.
  • Manage financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Effectively managed fluctuating volume and labor demands driven by seasonality, adapting to week-over-week variances exceeding 60% against locked forecasts—while maintaining consistent service levels.

Head of Distribution and Operations

Petco
05.2021 - 08.2023
  • Directed operations across 6 DCs supporting omnichannel fulfillment and last-mile delivery.
  • Spearheaded automation initiatives, reducing costs and enhancing warehouse productivity and order accuracy by over 15%.
  • Implemented long-term plans to support company growth and improve delivery performance.
  • Launched new Greenfield Westcoast Import DC with integrated automation resulting in the need for 2 additional DC Annexes and the reduction of over $600k in demurrage fees.
  • Integrated warehouse operations with existing and new business processes.
  • Established change management programs to encourage processes and accountability to drive store service and overall distribution KPI's.
  • Managed budgetary planning for the distribution department, ensuring cost-effective allocation of resources while maintaining high service levels.
  • Developed strategy for development and deployment of new and emerging technologies for systems, applications, network infrastructure, hardware, and databases.

Senior Director, Supply Chain

J.C. Penney Company, Inc.
02.2019 - 05.2021
  • Ensured assigned unit managers implement approved programs consistently to provide optimum service levels and to protect supply chain assets, and profitability in liquidation, when applicable.
  • Ensured assigned units comply with all local building codes, OSHA and federal regulations, and risk management requirements and effectively implemented human resource programs and company procedures.
  • Directed the implementation of workforce engineered standards programs to maximize efficient use of human resources in assigned units, providing expertise for and input in the establishment and communication of supply chain standard operating procedures and systems relating to assigned units.
  • Led 8 centers by engaging and supporting Associates through providing direction, coaching and feedback, and recognition, while efficiently and effectively supporting customers.
  • Transformed supply chain operations, driving efficiency improvements and enhancing customer satisfaction.
  • Navigated supply chain team through disruptions of COVID, Bankruptcy and company sale transition to private equity firm.
  • Led cross-functional initiatives with merchandising and finance to optimize inventory flow and reduce excess stock by $6M.

Regional Vice President, Fulfillment and Transportation

Staples
04.2007 - 02.2019
  • Managed operations for 9 regional fulfillment centers, 2 retail DCs, 16 private fleet locations, and 2500+ team members.
  • Delivered significant cost savings through process optimization and continuous improvement initiatives.
  • Reduced third party transportation costs by over $1M annually through the introduction of five new company delivery service hubs, +100 new fleet delivery routes and realignment of existing courier agreements.
  • Oversaw both limited and highly automated environments, achieving service improvements.
  • Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
  • Facilitated organizational change management efforts as needed to adapt quickly to shifting market dynamics or customer preferences (I.e., Corporate Express Acquisition).
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Delivered regular progress reports to senior leadership, providing clear metrics on regional performance against company goals.
  • Lead DC capacity modeling to overall Network capacity 5-year plan
  • Increased year over year associate retention levels by over 20% while delivering a 65% reduction in workers compensation injury claims; improving associate engagement and structuring supervisory skillset development.
  • Oversaw yearly budget of more than $1B.
  • Earned the Staples Chairman’s award twice.

Education

Bachelor of Science (BS) - Business

University of Phoenix
Phoenix, AZ

Skills

  • Supply Chain Management
  • Distribution Center Operations
  • WMS & automation platforms (eg, Manhattan, Dematic)
  • Process Improvement
  • P&L Management
  • Inventory Control
  • Transportation Management
  • 3PL Vendor Management
  • KPI Performance Analysis
  • Relationship Building
  • Strategic Planning
  • Results-driven
  • Process improvement
  • Labor Forecasting & cost-to-serve analysis

Certification

  • LEAN SIX SIGMA
  • LEADERSHIP DEVLOPMENT PROGRAMS
  • SUPPLY CHAIN TECHNOLOGY OR AUTOMATION COURSEWORK

Affiliations

Member, Retail Industry Leaders Association (RILA) Supply Chain Steering Committee

Professional Highlights

  • Delivered over $10M in cumulative cost savings through automation and process improvement
  • Led multi-site networks of 1,000+ associates with consistent year-over-year gains in retention and throughput
  • Successfully launched new DCs and automated facilities under tight timelines and seasonal pressure
  • Built cross-functional partnerships that influenced capital investment and strategic planning

Timeline

Vice President, Global Distribution and Logistics (Americas)

Crocs, Inc
08.2023 - 04.2025

Head of Distribution and Operations

Petco
05.2021 - 08.2023

Senior Director, Supply Chain

J.C. Penney Company, Inc.
02.2019 - 05.2021

Regional Vice President, Fulfillment and Transportation

Staples
04.2007 - 02.2019

Bachelor of Science (BS) - Business

University of Phoenix

Similar Profiles

CREATE PROFILE