KEITH MOORE
Senior Center Manager
Amarillo,TX
Summary
Dynamic Senior Center Manager at FedEx Office with a proven track record in staff development and operations oversight. Expert in coaching and mentoring teams to exceed performance metrics, while enhancing customer service. Successfully managed over 20 employees, fostering a collaborative environment that improved productivity and employee retention.
Overview
37
37
years of professional experience
Work History
Senior Center Manager
FedEx Office
02.2006 - Current
- Direct daily operations at busy retail, printing and shipping location.
- Check facility, employee work and service levels to maintain compliance with company and industry standards.
- Manage work and performance of more than 20 employees.
- Provide leadership, guidance and support to staff members.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Train and guide team members to maintain high productivity and performance metrics.
- Observe each employee's individual strengths and initiate mentoring program to improve areas of weakness.
- Assist in hiring and training of team members, with past experience in recruitment.
- Assist with audits of other store locations across my district.
- Monitor daily cash discrepancies, inventory shrinkage and drive-off.
- Interact well with customers to build connections and nurture relationships.
- Report issues to higher management with great detail.
- Supervise the updating of exciting merchandise displays to catch attention of store customers.
- Was a participating member of FedEx's DEI program when it was in place
- Provide assistance, feedback and directives to other Managers within my district any time they request help.
Store Manager
Shoe Carnival
05.2000 - 01.2006
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Store Director
Toys"R"Us
01.1989 - 05.2000
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
Education
Bachelor of Arts - Criminal Justice Administration
West Texas A&M University
Canyon, TX05-1992
Skills
- Staff development
- Operations oversight
- Team supervision
- Sales proficiency
- Store opening and closing
- Customer service
- Coaching and mentoring
- Point of sale systems
- Employee scheduling
- Performance monitoring
- Reporting
- Highly motivated
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CulturePaid time offPaid sick leaveCareer advancementPersonal development programsHealthcare benefitsTimeline
Senior Center Manager
FedEx Office
02.2006 - Current
Store Manager
Shoe Carnival
05.2000 - 01.2006
Store Director
Toys"R"Us
01.1989 - 05.2000
Bachelor of Arts - Criminal Justice Administration
West Texas A&M University
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