Keith Morris
Lafayette,TN
Summary
I am a reliable customer experience specialist focused on delivering results and solving problems in a timely manner. I strongly focus on developing relationships, inspiring trust and accountability, and innovating processes to better serve our customers. I believe in Bonnell's mission for growth, and have always carried myself in a manner aligned with Bonnell's core values. If selected for this role, I will bring the same enthusiasm, passion, and work ethic that has become expected from me throughout my career.
Overview
8
8
years of professional experience
Work History
Customer Experience Specialist
Bonnell Aluminum
Carthage, TN
06.2023 - Current
- Engaged with customers via phone and email to respond to inquiries and provide support.
- Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process.
- Collaborated with other departments such as sales, manufacturing, product development and logistics teams for understanding customer needs better and improving internal processes.
- Assisted in designing new strategies for improving the overall customer journey.
- Identified opportunities for providing additional services or products to existing customers.
- Maintained records of all interactions with customers in a database system.
- Traveled to visit and tour customers' facilities in order to better understand requirements and expectations and to improve overall relationship.
Extrusion Team Leader
Bonnell Aluminum
Carthage, TN
10.2019 - 06.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
Extrusion Operator
Bonnell Aluminum
Carthage, TN
10.2016 - 10.2019
- Monitored production output for quality assurance purposes.
- Ensured that all safety procedures were followed during operation of machinery.
- Recorded data related to production processes in a logbook for future reference.
Education
High School Diploma -
Smith County Highschool
Carthage05-2016
Skills
- Client Advocacy
- Trend Monitoring
- Data Management
- Decision-Making
- Report creation
- Quality Assurance Controls
- Customer Service
- Time Management
- Process Improvement
- Order Processing
- Needs Assessment
- Analytical Thinking
- Product Education
- Customer Account Management
References
- Laura Drentlaw - Bonnell Aluminum Regional Sales Manager. 507-383-1775
- James Way - Bonnell Aluminum Customer Service and Inside Sales Manager. 615-683-2942
- Jason Wills - Bonnell Aluminum Extrusion Manager. 615-683-2241
- Brett Burris - Bonnell Aluminum Plant Manager. 615-683-2203
- Kristen Howell - Bonnell Aluminum Customer Experience Team Leader. 615-683-2922
Timeline
Customer Experience Specialist
Bonnell Aluminum
06.2023 - Current
Extrusion Team Leader
Bonnell Aluminum
10.2019 - 06.2023
Extrusion Operator
Bonnell Aluminum
10.2016 - 10.2019
High School Diploma -
Smith County Highschool
Similar Profiles
Patrick A ToddPatrick A Todd
Shift Maintenance at Bonnell AluminumShift Maintenance at Bonnell Aluminum
Quentin BerryQuentin Berry
Shipping and Receiving Clerk at Bonnell AluminumShipping and Receiving Clerk at Bonnell Aluminum
Mason JohnsonMason Johnson
Maintenance Technician at Bonnell AluminumMaintenance Technician at Bonnell Aluminum