Summary
Work History
Overview
Education
Skills
Timeline
Generic

Keith Morrison

Lawrenceville,GA

Summary

Results-oriented Merchandise Service Manager with extensive experience in employee training and staff motivation. Demonstrated ability to enhance team performance and streamline operations, contributing to efficient inventory management and exceptional customer service.

Work History

Department Manager- Paint Department

Lowe's
Snellville , GA
02.2018 - 10.2025
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

MERCHANDISE SERVICE MANAGER

LOWE'S
Snellville, Georgia
08.2017 - 10.2025
  • Oversaw daily operations in the retail environment ensuring excellent customer service.
  • Managed team schedules, optimizing labor efficiency throughout the store.
  • Trained and mentored staff on product knowledge and customer interaction techniques.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Managed daily operations of paint department and ensured workflow efficiency.
  • Implemented safety protocols, promoting a secure workplace for employees and customers.
  • Coordinated inventory management, ensuring stock levels met customer demand.
  • Facilitated team meetings to communicate goals and motivate staff performance.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Motivated and supported employees to maintain low turnover.
  • Pitched in to complete various duties during peak periods or employee absences.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
5
5

Lowe's Department Manager

Education

Bachelor of Science - Secondary Education

University of Arizona
Tucson, AZ
08.1982 - 12.1985

Skills

  • Customer service
  • Team building
  • Inventory management
  • Employee training
  • Visual merchandising
  • Staff motivation
  • Performance evaluation
  • Employee supervision

Timeline

Department Manager- Paint Department

Lowe's
02.2018 - 10.2025

MERCHANDISE SERVICE MANAGER

LOWE'S
08.2017 - 10.2025

Bachelor of Science - Secondary Education

University of Arizona
08.1982 - 12.1985