Keith Mostyn

Dynamic professional with extensive experience in customer service and property management at KJDT LLC. Proven ability in strategic planning and relationship building, ensuring tenant satisfaction and compliance. Skilled in administrative support and quality control, consistently delivering exceptional service and fostering positive environments. Committed to enhancing operational efficiency and team collaboration.

• California Food Handler Course
• CPR and First Aid

• Barista, Peet's Coffee, Saratoga, CA, Present, Oversee customer transactions and managed inventory levels for coffee supplies., Place orders for supplies to maintain optimal stock levels., Deliver excellent customer and guest services., Use manual espresso machines at Peet's coffee/tea instead of totally automated ones., Established customer-friendly and positive environments., Discovered and addressed customer's issues/queries.
• Lead Maintenance, Brookside Club of Saratoga, Saratoga, CA, 01/01/18, 01/31/23, Managed multiple admin tasks, such as club opening/closing, routine maintenance tasks, and minor issues., Oversaw gutter/tennis courts and equipment cleaning, unclogging pipes, pool deck setting for summer, and trash removal., Executed minor repairs/replacements throughout club and enhanced functionality of club., Led contribution to club's aesthetic appeal through numerous painting projects.
• Closer & Opener, Brookside Club of Saratoga, Saratoga, CA, 01/01/17, 01/31/23, Managed pool closing, including removing lane lines, ensuring proper water chemistry, and securely covering pool., Stored items left out during day and maintained cleanliness of buildings., Opened shift with removing pool covers and preparing club for members., Secured premises by locking doors, setting alarm system, and closing gates before leaving for day.
• Office Administrator, Brookside Club of Saratoga, Saratoga, CA, 01/01/22, 01/31/23, Responded promptly to phone, email, and in-person queries., Delivered support to GM in generating club newsletters/advertisements., Verified club member events, comprising paperwork, staffing resource coordination, event setup/breakdown, guest check-in, and billing., Facilitated GM with account reconciliation, basic bookkeeping, and inventory control., Drafted staff schedule, updated training manuals, and operated training sessions., Streamlined operations by digitizing old paperwork files for easy removal.
• Intern General Manager, Brookside Club of Saratoga, Saratoga, CA, 01/01/22, 01/31/22, Engaged actively in customer service, administration, and team leadership., Coordinated with Board in managing payroll, hiring, terminations, and disciplinary matters., Led club's accounts receivable/payable, involving billing, bookkeeping, and reconciliation., Supervised 4 departments and a seasonal one as well as 4 to 5 department people directly.
• Office Staff, Brookside Club of Saratoga, Saratoga, CA, 01/01/18, 01/31/22, Administer basic office tasks to support daily operations., Collaborated effectively with members via club ground tours, member list management, and application completion., Ensured delivery of excellent customer service to club members.
• Lead Assistant, Brookside Club of Saratoga, Saratoga, CA, 01/01/19, 01/31/21, Fulfilled role of backup club opener, delivering high-quality work in a timely manner., Attained promotion from Maintenance Assistant position.
• Lifeguard, Brookside Club of Saratoga, Saratoga, CA, 01/01/18, 01/31/20, Oversaw pool/club areas to ensure safety and enforce rules., Performed closing duties, comprising water tests and cleanliness., Successfully rescued multiple children, reinforcing commitment to looking out for others.