Keith Murphy

Work History

Wireless Procurement /Technical Support Specialist

MBI Staffing/ Jones Lang La Salle (JLL)

Chicago, IL

05.2022 - 03.2023

Implemented policies and procedures for optimal purchasing methods and cost control.
Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
Oversaw inventory control, accounting, and supply reports.
Identified new and more cost-effective suppliers and cutting costs.
Carefully read and interpreted requisition orders to understand specialized terms and requirements.
Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
Managed database of vendor details and pricing information to maintain organization.
Researched and identified potential new suppliers to increase vendor base.

Tech Support Expert

Verizon Wireless

Rolling Meadows, IL

08.2018 - 06.2022

Responsible for delivering first class customer service, assisting customers with payments, light technical issues, troubleshooting, upgrading devices, and preventing customer from disconnecting
Providing high level of resolution support to multiple business customer types, adapting to their varying needs and requirements
Delivering efficient customer support on large accounts using web-based tools
Customer oriented and proactive, call resolution eliminating repeat calls and reducing unnecessary transfers
Showed value of Verizon solutions and increasing company revenue
Identified potential sales and cross-selling opportunities.
Updated documentation and produced reports.
Maintaining in-depth knowledge of product offerings and network capabilities, positioning them as strategic solutions in business environment
Applying technical knowledge to troubleshoot customer issues with evolving technologies
Assisting with escalations and large research requests.
Exercised leadership capabilities by successfully motivating and inspiring others

Senior Wireless Consultant

Sprint

Chicago, IL

01.2017 - 04.2018

Recommended merchandise to customers based on needs and preferences
Educated customers on product and service offerings
Recommended optimal merchandise based on customer needs and desires
Demonstrated products to customers, discussed features and redirected objections to capture sales
Drove sales of cellular products by applying proactive nature, knowledge of customer preferences and active listening skills
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Engaged in friendly conversation with customer to better uncover individual needs.
Recommended complementary purchases to customers, increasing revenue.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Sales Account Manager

Layer3 TV

Chicago, IL

09.2016 - 01.2017

Developed and implemented strategic sales and branding strategies to drive product growth
Created promotions campaigns that drove strategic initiatives and raised awareness of new products
Developed presentations and other materials to illustrate campaign performance for use in management meetings
Handled high-profile accounts maintaining information and alerting clients of changes
Oversaw team of 5 account managers to maintain high levels of satisfaction for over 100 company accounts.
Analyzed and reported on customer activity, business trends and areas of concern.
Contacted regular and prospective customers to explain product features and solicit orders.

Senior Retail Wireless Shift Supervisor

T-Mobile

Chicago, IL

07.2013 - 04.2016

Responsible for selling 50 cellular devices, plans, and data plans to customers
Also responsible for handling day to day operations including cashiering, merchandising, and inventory duties
Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities
Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship
Used on-site computer systems to access figures and documentation associated with available service plans
Used cross-selling methods to encourage customers to purchase accessories and warranties.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Sr. Teller Supervisor/Personal Banker

BMO Harris Bank

Orland Park, IL

09.2012 - 06.2013

Helped customers open and close accounts, apply for loans and make sound financial decisions
Met or exceeded sales goals by promoting bank products and services in customer interactions
Managed and balanced cash vault, audits and general ledger accounts
Offered every customer exceptional service levels by remaining friendly and professional during every transaction
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

Summary

Overview

Work History

Wireless Procurement /Technical Support Specialist

Tech Support Expert

Senior Wireless Consultant

Sales Account Manager

Senior Retail Wireless Shift Supervisor

Sr. Teller Supervisor/Personal Banker

Education

Communication Studies

AssociateIn Arts Degree - Mass Communications

Skills

Work Availability

Timeline

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