Summary
Overview
Work History
Education
Skills
PROFESSIONAL EXPERIENCE
Timeline
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Keith Myers

Jersey City,NJ

Summary

Motivated, self-assertive, and versatile hospitality service professional with over twenty years of experience in a variety of fast-paced, large volume (500 - 30,000 max) and high-end venues, as well as all aspects of business (administrative & corporate) in addition to management. Exceptional leadership skills and ability to cultivate relationships, which, in turn, increase repeat business and clients.

Overview

17
17
years of professional experience

Work History

Service Manager

Press Club Grill/Espresso Bar (Martinique Hotel)
01.2022 - 11.2024
  • Led daily operations, ensuring exceptional service quality and guest satisfaction.
  • Trained and mentored staff on customer service standards and operational procedures.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Operations Manager

City Vineyard
01.2021 - 06.2022
    • Oversaw daily operations, ensuring compliance with health and safety regulations.
    • Developed and maintained relationships with external vendors and suppliers.
    • Facilitated smooth collaboration between departments through clear communication channels.
    • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
    • Reported issues to higher management with great detail.

Floor Manager

Heartland Brewery Chophouse/HB Burger
01.2018 - 03.2020
  • Trained and mentored staff, promoting teamwork and enhancing employee performance.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Fostered culture of teamwork and cooperation, leading to more harmonious work environment.
  • Trained staff on new product features, ensuring knowledgeable customer service.
  • Managed staff scheduling to cover peak times effectively without overstaffing.
  • Led by example, demonstrating strong work ethic and commitment to excellence.
  • Ensured customer satisfaction by swiftly resolving complaints and inquiries.
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Operations Manager

BB Kings Club & Grill
01.2014 - 05.2018
    • Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
    • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
    • Improved staffing during busy periods by creating employee schedules and monitoring all-outs.
    • Established team priorities, maintained schedules and monitored performance.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
    • Coordinated promotional events, driving increased foot traffic and sales.
    • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
    • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
    • Coordinated scheduling for staff shifts, aligning resources with peak business demands effectively.
    • Resolved customer complaints swiftly, enhancing satisfaction through effective communication and problem-solving skills.
    • Managed team of 10 - 35 employees to maintain smooth-running operations of shop floor.

Bartender

Touch Bayou Catering
01.2008 - 06.2014
  • Crafted cocktails and managed beverage inventory for events.
  • Collaborated with coordinators to customize drink menus.
  • Prepared event setups, stocked supplies, and arranged tables.
  • Provided friendly service, addressing guest inquiries.
  • Set up glassware and liquor for special events.
  • Worked with banquet staff for seamless execution, enhancing client satisfaction.
  • Established mobile bars at various locations per specifications.
  • Recommended wines based on tastes and food pairings.

VIP Bartender

Prudential Center
01.2010 - 01.2013
    • Managed VIP beverage service to ensure exceptional guest satisfaction.
    • Utilized mixology techniques to craft signature cocktails for VIPs.
    • Developed workflows for high-volume events, boosting service speed.
    • Engaged guests through friendly conversation while preparing orders.
    • Enhanced guest experience by multitasking and attending multiple patrons.
    • Created themed cocktails for special events based on client preferences.
    • Demonstrated mixology expertise, fostering a loyal client base.
    • Promoted establishment within the community to attract new clientele.
    • Managed inventory to reduce waste and maintain essential ingredients.
    • Collaborated with colleagues to keep bar organized for optimal service.
    • Assisted with opening/closing tasks for timely service readiness.

Education

Bachelor of Arts - English/Communication Stds.

University of Iowa
Iowa City, IA

Skills

  • Food Protection & TEAMS Certification
  • Mixology/creating specialty drinks and development of cocktail menu
  • Culture development
  • Inventory management
  • Conflict resolution
  • Suite service/catering/bar/restaurant/nightclub
  • Extensive hands-on experience in food/beverage industry
  • Adept at POS/service issues (Aloha, Micros, Toast, etc)
  • Certified Mixologist instructor (NY Board of Education)
  • Banquet tips weekly and monthly distributions
  • Payroll Review
  • Positive attitude
  • Multitasking and organization
  • Problem-solving
  • Staff management

PROFESSIONAL EXPERIENCE

  • High-volume full and service bar
  • Breakfast, lunch, and weekend brunch management
  • Espresso/Coffee Shop Management (Martinique Hotel)
  • Kitchen liaising – dealing directly with the chef and expo
  • Payments/settlements with musical artists
  • Promotions (happy hours, theme parties, etc.)
  • Recruiting, hiring and training bar/server staff
  • Highly experienced in the setup/breakdown of special events
  • Sales experience (retail, commissions, private business, internet)
  • Client services
  • Strong editing/proofreading skill set (menus, blogs, advertisements)
  • Numerical/transactions research and resolutions
  • Balance daily $5,000 - $50,000 in cash at end of shifts and create reports to ensure accurate accounting of all transactions

Timeline

Service Manager

Press Club Grill/Espresso Bar (Martinique Hotel)
01.2022 - 11.2024

Operations Manager

City Vineyard
01.2021 - 06.2022

Floor Manager

Heartland Brewery Chophouse/HB Burger
01.2018 - 03.2020

Operations Manager

BB Kings Club & Grill
01.2014 - 05.2018

VIP Bartender

Prudential Center
01.2010 - 01.2013

Bartender

Touch Bayou Catering
01.2008 - 06.2014

Bachelor of Arts - English/Communication Stds.

University of Iowa

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