Keith North
Atlanta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bank Teller
Bank of America
Atlanta, GA
12.2021 - Current
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Entered transactions into computer and issued customer receipts.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Performed cash handling duties including counting currency, coins and checks.
Signature Aviation Customer Service Representative
Signature Aviation
Atlanta, GA
12.2019 - 11.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Publix Customer Service
Publix
Fayetteville, Georgia
01.2018 - 11.2019
- Handled Customer complaints over the phone and in person
- Handled cash and distributed cash when the customer made a purchase
- Followed up with customers after calls to ensure satisfaction with service provided.
- Worked closely with other departments to resolve complex customer issues.
- Assisted customers in resolving issues with their accounts or orders.
Education
Some College (No Degree) - Computer Science
Georgia Technical College
Atlanta, GAJonesboro High School
Skills
- Money Handling
- Customer relationship development
- Data Entry Efficiency
- Customer Relationship Building
- Friendly
- Conflict resolution techniques
- Reliable
- Bilingual in spanish
- Excellent communication skills
Contact Profile
404-618-9724, Keithnorth.3rd@gmail.com, Atlanta, GA
Languages
- English
- Spanish
Certification
- CompTIA PenTest+
- Secuirty+
- CISA
- CISSP
Timeline
Bank Teller
Bank of America
12.2021 - Current
Signature Aviation Customer Service Representative
Signature Aviation
12.2019 - 11.2021
Publix Customer Service
Publix
01.2018 - 11.2019
Some College (No Degree) - Computer Science
Georgia Technical College
Jonesboro High School
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