Keith Omane-Agyei

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
• Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
• Managed over 8-10 appointments in one day and successfully made sales for majority of interactions

• Increased customer satisfaction by providing personalized food recommendations and attentive service.
• Able to handle lunchtime rush with over 30-45 food and drink orders within a reasonable timespan and no resulting customer dissatisfaction
• Utilized cross-selling techniques when appropriate to introduce complementary products to customers'' existing purchases, enhancing overall satisfaction and value perception.
• Prepared quotes with prices, credit terms, and estimated delivery schedules.
• Managed time effectively during high-traffic periods, ensuring prompt assistance for all customers regardless of demand levels.

Workstation: Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Managed overwhelming rushes, able to properly manage 6-8 cars simultaneously independently and efficiently
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained a clean and orderly work station.
• Cleaned up gas and other spills in accordance with spill procedures.
• Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
• Ensured accurate cash handling and maintained a balanced register at the end of each shift.
• Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
• Pumped gas for guests and took payments.
• Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
• Built trustful relationships with customers to encourage return visits.

• Met customer needs through polite, friendly, and attentive service.
• Maintained clean and safe workspace, ensuring proper sanitation protocols were followed.
• Able to endure overwhelming circumstances, between lottery purchasers and cigarette purchasers while simultaneously handling self-checkout and preventing theft.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
• Helped customers complete purchases, locate items, and join reward programs.
• Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
• Worked with other associates to support cashiers and management needs.
• Cleaned and sanitized cashier workstation and scanning area.

• Evaluated client progress regularly, adapting individualized programs as needed for optimal results.
• Maintained open lines of communication with families, ensuring that they were informed and involved in their loved one''s progress throughout treatment.
• Maintained detailed records of client observations, assessments, and progress updates for proper documentation and reporting purposes.
• Improved daily living activities for individuals with autism through personalized skill development plans.