Summary

Overview

Work History

Education

Skills

Timeline

Keith Oschmann

Madison,WI

Summary

Results-driven professional with diverse experience in quality inspection & assurance, e-commerce management, and construction. Skilled in precision measurement, internal auditing, and quality assurance, with a strong ability to maintain compliance with industry standards. Successful e-commerce entrepreneur, proficient in inventory management, customer service, and operational efficiency. Experienced contractor with a hands-on approach to framing, finish work, and tile setting. Adaptable, self-motivated, and committed to delivering high-quality results across various industries.

Overview

years of professional experience

Work History

Medical Device Quality Inspector

Mallinckrodt Pharmaceuticals

Madison, WI

09.2024 - 12.2024

Examined products for imperfections and defects.
Followed standard operating procedures for inspections and tests.
Recorded inspection and test results on data sheets.
Monitored product quality at all stages of production process.
Updated quality control records and reports.
Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Provided feedback to production team regarding product quality.
Operated and maintained testing equipment.
Sampled products to verify compliance with standards
Utilized quality control software to track and analyze product data.
Improved overall product quality by diligently inspecting medical devices and identifying potential defects.

Quality Inspector

G&V Machine

Ixonia, WI

03.2024 - 08.2024

Recorded defects and coordinated issue resolution with development team and functional leads.
Discarded and rejected products, materials and equipment not conforming with specifications.
Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
Inspected Product or service with accuracy, reporting problems or defects quickly.
Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
Performed frequent visual inspections to root out tolerance and compliance issues.
Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
Collaborated with manufacturing team to ensure consistent quality standards across all products.
Identified and helped resolve non-conforming product issues.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Evaluated components and final products against quality standards and manufacturing specifications.
Performed visual inspections and non-destructive tests where appropriate.
Completed precise measurements using special tools.
Communicated with production team members about quality issues.
Recorded inspection and test results on data sheets.
Examined products for imperfections and defects.
Provided feedback to production team regarding product quality.
Utilized quality control software to track and analyze product data.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Operated and maintained testing equipment.
Identified defects during cyclical checks.
Utilized gauges, tools and equipment to complete in-depth assessments.
Performed regular calibration checks on measurement tools, guaranteeing accurate readings during inspections.
Collaborated with production staff to establish and meet quality standards
Followed standard operating procedures for inspections and tests.

Donation Attendant

St. Vincent De Paul

Sun Prairie, WI

09.2022 - 04.2024

Displayed excellent customer service when greeting customers and accepting donations.
Sorted and performed quality control measures of donated items.
Promoted the organization''s mission and educated donors on the impact of their contributions.
Implemented inventory management techniques to optimize storage space utilization for incoming donations.
Opened and closed facility according to operating hours to secure donations and funds.
Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
Provided exceptional customer service, addressing donor inquiries and concerns promptly and professionally.
Ensured compliance with health and safety regulations while handling various types of donations.
Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
Maintained a clean and organized donation area to ensure safety and ease of access for donors.
Provided support in other areas within the organization as required during busy periods or staff shortages.
Prepared shipments of items for transport to alternate locations.
Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
Assisted in loading and unloading of transport trucks.
Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.

Customer Service Representative

Smokes on State

Sun Prairie, WI

06.2015 - 08.2022

Followed up with customers about resolved issues to maintain high standards of customer service.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Responded to customer requests for products, services, and company information.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sought ways to improve processes and services provided.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Responded proactively and positively to rapid change.
Managed timely and effective replacement of damaged or missing products.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Collaborated with team members to develop best practices for consistent customer service delivery.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Exhibited high energy and professionalism when dealing with clients and staff.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Contractor

Fraser Crane and Construction

Watertown, WI

01.2009 - 06.2016

Kept site work safe and in line with budget, schedule, and applicable building codes.
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Delivered high-quality work on time and within budget, earning positive feedback from clients.
Evaluated customer needs and feedback to drive product and service improvements.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Devised and implemented processes and procedures to streamline operations.
Consulted with customers to assess needs and propose optimal solutions.
Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
Collaborated with cross-functional teams to ensure seamless project execution and delivery.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Assembly Line Worker

John Deere

Horicon, WI

01.2014 - 06.2014

Assisted quality assurance by inspecting items and removing defective parts.
Boxed, labeled, and transported items to support assembly operations.
Documented production data and output to enable tracking history and maintain accurate records.
Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
Utilized safety devices and procedures to protect personnel and equipment.
Completed durable assemblies and subassemblies with hand and power tools.
Assembled components with minimal supervision, exceeding expected project milestones.
Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
Followed protocols to enhance protection and maintain safe work environment.
Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential roadblocks or challenges faced during the project lifecycle.
Performed visual and functional inspection of components to determine quality and identify defects.
Met daily production quotas by working effectively within a fast-paced assembly line environment.