Keith Outing II

• Maintained accurate client records by agency policies and procedures.
• Scheduled appointments for clients with appropriate medical specialists.
• Train new externs/employees and ensure all staff members are doing their job responsibilities correctly.
• Communicated with patients with compassion while keeping medical information private.
• Assist physicians with medical procedures along with calling in medications as needed.
• Coordinate team activities and schedules.
• Provide medical assistance and scribe services.
• Implement and maintain efficient documentation processes to ensure accurate and timely recording of patient information during medical appointments, supporting the team in delivering high-quality patient care.
• Collect, record, and obtain patient information such as vital signs, medical history, and laboratory results.

• Drive continuous improvement initiatives to streamline

documentation processes and ensure accurate and efficient data

entry for COVID-19 vaccination records.

• Record production data such as some units produced, and rejected items.
• Collaborate with team members to optimize workflow processes within the department.
• Adhere strictly to health and safety regulations while carrying out daily tasks.
• Recorded and reported product damages and malfunctions for supervisor review.

• Creating a welcoming and efficient registration process to ensure a positive experience for individuals visiting the Florida Department of Emergency Management (FDEM )Vaccination site.
• Greeted patients upon arrival and directed them to appropriate areas.
• Performed data entry tasks to update patient information in the system.
• Answered incoming calls from patients seeking information about services offered by the facility.
• Prepared documents for archiving per organization policies.
• Provided guidance and support to visitors throughout the registration process.
• Assisted with training new staff members on proper procedures related to registering patients.
• Conduct regular quality control checks on assembled medical devices to ensure compliance with industry standards and regulations, highlighting any potential issues or areas for improvement to enhance product quality and patient safety.

• Ensured compliance with all relevant rules and regulations governing data entry activities.
• Utilized specialized software applications related to the job role.
• Collaborated with other departments to resolve issues regarding incorrect data entries.
• Prepared summaries of daily work completed for review by supervisors.
• Organized files according to established procedures for easy retrieval later on.
• Maintained confidentiality of sensitive information entered into the system.
• Reviewed existing information for accuracy and made necessary corrections.
• Maintained updated knowledge of industry trends related to data entry operations.

• Greeted customers and identified their needs.
• Provided information about products and services available to customers.
• Resolved customer inquiries promptly.
• Demonstrated active listening skills when responding to customer questions and complaints.
• Maintained an organized system for tracking customer interactions and feedback.
• Escalated unresolved customer issues to the appropriate department or manager for resolution.
• Created detailed reports on customer service activities.
• Tracked inventory levels of popular items to ensure availability for customers' orders.

• Provided medication and other healthcare products to customers accurately and efficiently.
• Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
• Verified accuracy of patient information on prescription orders.
• Maintained pharmacy inventory by restocking shelves with medications and supplies.
• Received verbal prescriptions from physicians or nurse practitioners via telephone, fax, or electronic means.
• Followed safety protocols when handling hazardous drugs or materials by OSHA standards.
• Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.