Summary
Overview
Work History
Education
Skills
Timeline

Keith Pamfilie

Coral Springs,FL

Summary

Proven Spirit Supervisor at Total Wine and More, adept in upselling strategies and customer engagement, significantly enhanced sales revenue through informed trend awareness and exceptional service. Skilled in verbal communication and product demonstrations, consistently developed loyal clientele and improved customer satisfaction. Excelled in a team-oriented environment, fostering positive work relationships and training staff in best practices.

Overview

12
12
years of professional experience

Work History

Spirit Supervisor

Total Wine and More
06.2020 - Current
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers
  • Increased sales revenue by identifying and promoting Total Wine and More brands of wine and liquors
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Bartender

City Fish Market
03.2018 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Bartender/Key Employee

Bonefish Grill
05.2013 - 03.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Education

Le Cordon Bleu College of Culinary, Pittsburgh, PA

Courts of Master Sommeliers of America

High School Diploma -

Gateway High School, Monroeville, PA
01-1988

Skills

  • Upselling strategies
  • Product recommendations
  • Trend awareness
  • Product demonstrations
  • Handling customer complaints
  • Customer engagement
  • Sales orientation
  • Product merchandising
  • Customer satisfaction
  • Verbal communication

Timeline

Spirit Supervisor - Total Wine and More
06.2020 - Current
Bartender - City Fish Market
03.2018 - 03.2020
Bartender/Key Employee - Bonefish Grill
05.2013 - 03.2018
Le Cordon Bleu College of Culinary - ,
Courts of Master Sommeliers of America - ,
Gateway High School - High School Diploma,

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Keith Pamfilie