Summary
Overview
Work History
Education
Skills
Timeline
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Keith Peck

Trinidad,TX

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Tractor Supply Company
04.2021 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Assisted in recruiting, hiring and training of team members.

Office Cashier

Brookshires Food Store
08.2018 - 04.2021
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Expedited end-of-day closing procedures by conducting thorough reconciliations of cash drawer balances against transaction records promptly after shift completion.
  • Demonstrated flexibility in scheduling availability to meet varying needs of office operations.
  • Participated in regular staff meetings to discuss process improvements for efficient workflow and enhanced customer experience.
  • Answered customer inquiries and clarified details regarding charges.
  • Ensured security of financial assets with proper handling and storage of cash reserves.
  • Maximized efficiency during peak hours by quickly adapting to changing workloads and multitasking as necessary.
  • Developed strong working relationships with colleagues to promote a cohesive team environment that fostered collaboration.
  • Supported inventory management efforts by accurately recording sales transactions in the system.
  • Assisted with merchandising initiatives such as restocking items on shelves when needed.
  • Assisted in the training of new hires, sharing best practices for cashier duties and responsibilities.
  • Safeguarded sensitive customer information through meticulous handling of personal data during transactions.
  • Collaborated with team members to maintain a clean and organized workspace, promoting productivity.
  • Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.

Education

High School Diploma -

Malakoff High School
Malakoff, TX
05.2021

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • POS Systems
  • Hiring and Training
  • Pricing and Markdowns
  • Staff Scheduling

Timeline

Assistant Store Manager

Tractor Supply Company
04.2021 - Current

Office Cashier

Brookshires Food Store
08.2018 - 04.2021

High School Diploma -

Malakoff High School

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Keith Peck