Keith Pelonero

Project Management and Execution

■ Successfully managed and delivered complex IT Projects

▪︎ upgrading client VPN Service

▪︎ increasing circuit bandwidth

▪︎ replacing and upgrading routers, switches, firewalls and load balancers

■ Developed and executed project plans and schedules

▪︎ coordinating all necessary resources

▪︎ working closely with Design and Implementation Engineers to submit required change controls

■ Ensured Dealines were met

▪︎ monitoring progress

▪︎ identifying and resolving risks

▪︎ communicating status and potential issues to the stakeholders

■ Led Project Meetings and Conference Calls

▪︎ serving as the central point of communication that kept stakeholders fully informed throughout the project lifecycle

Technical and Operational Skills

▪︎ Strong foundational knowledge in IT and Project Management Principles complementing 5+ years of practical IT experience

▪︎ Applied network experience to troubleshoot and analyze system issues, ensuring smooth project implementation and quick resolution of technical challenges

▪︎ Proficient in essential applications including Microsoft Office Suite, Order Pro, Project Management Database, PowerPoint, Capacity Creation Process, Verizon Canvas, Transport Circuit Request, Reviewing Statement of Work and Billing materials documents before submitting the work

▪︎ Demonstrated excellent communication, coordination and organizational skills I managing cross- functional projects and communicating with technical teams and business shareholders

▪︎ Successfully oversaw IT projects from a high - level perspective, ensuring strategic alignment while managing the project execution details

■ Support up to 500 devices, 200-300 Cisco Switches, ASA Firewalls, Load Balancers, Junipers, Cisco 3750 switches, FEX units, Cisco 7018s, Cisco 6509s, TACACS, Proxy configurations blocking URLs(whitelist/blacklist), Review log data from SIEM, ISE, and etc

▪︎ Find potential bottlenecks in the VCDN Network and work with the appropriate teams to resolve these issues.

▪︎ Project Lead for monthly Power Point slides to multiple Directors explaining the different scenarios and the steps were doing to prevent outages from occurring throughout the FIOS Networks.

▪︎ Manage /Project Lead for all Port Requests, and firewall requests and etc, responible to delegate to other members of my team and making sure the tasks were completed.

Skills Summary:

▪︎ Provided system administration support for network access control tools, including TACACS+, AAA, ACS, and Cisco ISE.

▪︎ Accurately troubleshot and resolved complex network issues across PwC and Video Hub Office Networks (FIOS), leveraging in-depth knowledge of the OSI model (Layers 1-4).

▪︎ Managed and maintained network security and traffic control, including Proxy Configurations for URL blacklisting and whitelisting.

▪︎ Hands-on experience with core network infrastructure, including Cisco ASAs and Load Balancing technologies.

▪︎ Directed circuit testing and managed circuit vendor relationships (including escalation) to ensure optimal service delivery and timely resolution of transport issues.

▪︎ Established and maintained effective working relationships with both external vendors and internal customers.

■ Tier 1/Tier2 - Network Operations support engineer

▪︎ Maintain and support redundant, high speed LAN/WAN (Cisco routers and switches)

▪︎ Primary 24/7 On-call support for all WAN/LAN

▪︎ Support Remote Access VPN for Vendor and Verizon personnel

▪︎ System Administration for Ciscoworks, ACS Servers, Solar Winds, and DNS

▪︎ Built, configured and maintained Cisco Switches 3550s, 3750s, 6509s and Nexus 7018s

▪︎ Lead Engineer for the Port Requests

▪︎ Troubleshooting - Microsoft operating systems, Cisco Switches and routers

▪︎ Configured and maintained Access-lists for multiple devices Cisco 3750, 6509s, 7018s

■ Level 1 Network Operations support engineer

▪︎ Configuration and maintenance of Cisco routers and Cisco switches

▪︎ Maintain and support redundant, high speed LAN/WAN (Cisco routers and switches) including Frame-Relay, ATM, and ISDN circuits.

▪︎ Primary 24/7 On-call support for all WAN/LAN

▪︎ Support Remote Access VPN infrastructure for over 20,000 users

▪︎ System administration for corporate DNS

▪︎ Created and Maintained network diagrams for the PwC network

▪︎ Built and configured multiple Aironet 1200 series and worked on WLSE

▪︎ Troubleshooting - UNIX and Microsoft operating systems

▪︎ Performed multiple ATM and Frame-Relay circuit upgrades

• Software Applications/Operating Systems
• Perform proactive monitoring on UNIX/ Windows 2000 Server
• Perform proactive monitoring of the PWC Network Infrastructure.
• Monitor and troubleshooting of various productions back-up systems
• Provide first/second level support for all systems which include: UNIX/ Windows 2000 Server
• Perform proactive monitoring and reviews on Maestro scheduling application.
• Receive problem tickets, alerts and perform initial troubleshooting for any problems occurring on all firm wide production servers at the Tampa Data Centers.
• Escalation of automated monitoring systems which include: CIM, BMC Patrol, and HP OpenView
• Performed scheduling for First shift and also performed all the training to all first shift members
• Would perform Presentations to management for all monitoring tools and our job functions
• Perform hourly checks/ sign off sheet would need to be updated and would take over more complex issues if necessary