Keith Phelps

Under direction of the team supervisor, receives and investigates reports of child abuse and neglect within mandated time limits; assesses immediate safety of children and initiates appropriate levels of protection needed; conducts home evaluations, observing family situations relating to allegations of abuse and neglect; interviews clients and professionals to obtain information for the purposes of making a finding and determining protection and service needs; conducts service assessments; on a rotating basis, assigned to 24 hour “on call” duty in addition to normal assignments; prepares investigation reports; selects, summarizes, and presents case material for transfer to permanency caseworker or community agencies; determines the need for and coordinates the placement of children in substitute care facilities.

Job Responsibilities

• Recorded incident reports with detailed accounts of occurrences.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
• Analyzed and investigated incidents alongside functional management and security supervisors.
• Was also responsible for 400 staff and 250 inmates

• Carefully documented statements, observations and evidentiary materials.
• Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
• Conducted interviews with witnesses and clients.
• Documented findings and prepared detailed reports.
• Kept current on all agency and state policies, rules, regulations and statutes.
• Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
• Seized evidence for investigations and interviewed involved parties.
• Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings.
• Collaborated with federal agencies on investigations.
• Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
• Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Maintained compliance with company policies, objectives and communication goals. Was responsible for over 600 staff safety and 250 inmates

• Maintained confidentiality of patient data and condition to safeguard health information.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Delivered excellent patient experiences and direct care.
• Under immediate supervision, and subsequently under direct supervision for a period of twelve months, receives formal classroom instruction and on-the-job training while performing beginning level professional functions in a range of individual, group and social development services providing for the care, safety, well-being and personal development of adult offenders – including geriatric and other specialized populations – with emotional, social, and/or mental health issues. Receives training in security and custodial functions. Learns to be a contributing member of a multidisciplinary treatment team. Work at this level is closely supervised and work products are reviewed and discussed with the incumbent until the employee has demonstrated proficiency in accomplishing each new skill or assignment – both in the areas of treatment and security/safety.
  Receives training by participating in treatment assignments that may include, but are
  not limited to, social and recreational activities, motivational training, personal care and social skills development, teambuilding and group facilitation, work habits training, goal setting, academic skills and study habits mentoring and monitoring. Learns to maintain individual behavioral case records for the individual service plans. Receives training in the proper methods for conducting safety and security assignments covering a variety of areas (e.g., conducting searches, supervising the movements of offenders, patrolling offender-occupied areas, standing guard at certain locations, including towers, healthcare units, dining halls, gates, etc.).

• Developed staff and identified training needs to close knowledge and process gaps.
• Coordinated activities by scheduling work assignments and setting priorities.
• Supervised security Officers in carrying out duties to care for and maintain order in inmate population of 250.
• Enforced rules, procedures and policies to assist with management of incarcerated population.

• Coordinated visitations and tours for program facility.
• Reviewed and updated time and attendance system records.
• Supervised completion of required and designated program documents such as specific diet protocols, community participation reports and attendance or utilization reports.
• Handled coordination of daily activities and direct report assignments.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Coordinates the placement of participants with approved TH providers.
• Ensures accurate dispersion of client’s funds for TH services provided.

Partners with client to develop a set of standards for the provision of TH services to include:

• Establishing a network of preferred TH providers.
• Establishing a higher rate of reimbursement for TH providers that meet specified standards such as achievement of industry accreditation or National Alliance for Recovery Residences (NARR).
• Assists client in monitoring each TH provider’s compliance with established standards.
• Serves as a responsible liaison between the client, referred participants and the statewide network of TH providers.
• Works to maximize the available funding and ensures a robust continuum of reentry services.
• Creates and maintains a transparent fiscal management system.
• Responsible for logistics related to program equipment and compliance with the agreement.
• Assists in resolving programmatic and personnel problems.
• Conducts staff meetings with all employees to discuss personnel and program issues and assign other duties as needed.
• Manages inventory supply and purchasing of office supplies and equipment, billing, account reconciliations, reimbursements and expense reports.
• Supervises all program staff positions.
• Tracks and reports employee hours for payroll purposes.
• Maintains all personnel files and enter employee data in database according to GEO policies.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

• Guided periodic property safety inspections and oversaw remedial action for potential hazards.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Provided safety reports and data analysis to building managers to inform security processes.
• Screened incoming employees, personal belongings and shipments for security concerns.
• Consulted with team members to assess flawed root causes and plan for remediation.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
• Also deterred and brought to a demise of all physical altercations between delinquents ages up to 21

• Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
• Served as court liaison by attending court hearings and presenting reports and recommendations.
• Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
• Performed routine home inspections and drug tests for offenders on parole.

Responsibilities/Duties

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This position requires wearing a uniform, badge, and a firearm provided by the Department.

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Effectively manages a caseload (creates a case plan; conducts surveillance in the community; enforces probation and parole conditions; investigates violations; provides linkage to community resources; makes referrals and case recommendations)

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Prepares, reviews, and maintains case files (performs background checks, DNA testing, drug testing, fingerprinting, and photographing for new cases; writes detailed case notes and prepares reports; completes sentence computation and early terminations)

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Works in close cooperation and provides assistance to counselors and treatment providers; conducts screenings and assessments (substance use and mental health).

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Builds and maintains relationships with community stakeholders.

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Conducts interviews; prepares testimony and testifies in court and parole revocation hearings.

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Conducts arrests and searches in the office and field.

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Performs other related duties as assigned.

• Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
• Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
• Monitored radio transmissions between staff to respond immediately to directions and emergencies.
• Authored incident reports for management on violations and discrepancies.
• Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
• Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
• Delivered on time and under-budget project management to resolve customer service issues for senior management.
• Completed detailed investigation concerning resident physical altercation potential rapes and thefts.
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• Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
• Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
• Monitored radio transmissions between staff to respond immediately to directions and emergencies.
• Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
• Routinely counted inmates and in response to potential security breaches.
• Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
• Oversaw and maintained custody of 1300 inmates in maximum security.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Responded quickly to incidents and assessed active situations for security concerns.
• Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
• Responded quickly to emergency situations to assess and deflect issues.
• Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
• Secured personal and company goods against robbery, vandalism and illegal entry.
• Permitted entry with escort for approved persons into secure locations.
• Completed full building and grounds patrols every 30 minute to spot and investigate concerns.